WIN-WIN-WIN TECH CORP

AI speech recognition and quality inspection platform for insurance and financial services contact centers

Customer Engagement Startup Bootstrapped

Overview

WIN-WIN-WIN TECH CORP (also known as 山穎科技 / 3Win Tech) is an AI speech-to-text (STT) and quality inspection platform for insurance carriers, banks, and financial institutions in the APAC region. The company was founded in September 2023 and is headquartered in Taipei, Taiwan, with a second office in New Taipei opened in early 2025.

The company delivers a suite of AI-powered products centered on automatic speech recognition, large language model (LLM)-based customer service assistance, and automated call quality analysis. Its STT engine supports Mandarin, Taiwanese, and English, and processes audio up to 24x faster than standard industry solutions with up to 95% recognition accuracy. Products are targeted at contact centers in the insurance, banking, and telecommunications sectors, addressing use cases such as claims interviews, compliance monitoring, and outbound telesales review.

WIN-WIN-WIN TECH CORP is bootstrapped with no publicly disclosed external funding rounds. The company has participated in Taiwan's National Development Council accelerator program and several incubation programs. It achieved ISO 27001:2022 information security certification in May 2025. Clients have reported average reductions in operational costs of up to 30% and improvements in operational efficiency of up to 40%.

Products & Services

AI Speech-to-Text Recognition (STTS)

Automatic speech recognition supporting Mandarin, Taiwanese, and English, with recognition accuracy up to 95% and processing speeds up to 24x faster than typical STT solutions.

Key Features

Multi-language support (Mandarin, Taiwanese, English)
20-24x processing speed advantage over industry standard
Up to 95% recognition accuracy
Real-time and batch audio transcription

Target Users: Insurance claims departments, compliance teams, contact center supervisors

AI Quality Inspection System

Launched November 2024. Automated quality analysis for contact center call recordings, enabling supervisors to review and score customer interactions at scale.

Key Features

Automatic quality scoring of call recordings
Reduction in manual analysis time
Improved quality assurance coverage across large call volumes
Integration with existing call center workflows

Target Users: Insurance and financial services contact center supervisors, compliance officers

AI Customer Service Assistant

Launched May 2024. A real-time assistant that combines LLM technology with a rules-based engine to surface accurate answers for customer service representatives during live calls.

Key Features

Real-time answer retrieval during customer interactions
LLM combined with programmable rule-based engine
Reduces time representatives spend searching for information
Supports complex inquiry handling

Target Users: Insurance and financial services contact center agents

AI Consultant Services

Professional consulting for AI strategy and implementation in insurance and financial services organizations.

Target Users: Insurance carriers and financial institutions beginning AI adoption

Digital Transformation Services

Includes ESG electronic form system, warehouse management system (WMS), and smart asset operations system.

Target Users: Financial institutions and enterprises undertaking operational digitalization

At a Glance

Founded: 2023
Headquarters: Taipei, Taiwan
Employees: 1-10
Funding: Bootstrapped

Category & Focus

Category: Customer Engagement
Subcategories: AI/Voice Analytics Quality Assurance Contact Center Automation
Insurance Verticals: Life & Annuity P&C Commercial
Target Customers: Carriers, TPAs