Zemble

Workflow and case management for insurance claims, complaints, and compliance

Claims Technology Growth Seed

Overview

Zemble is a workflow and case management platform for insurance operators -- carriers, brokers, MGAs, and TPAs -- enabling teams to digitize and manage post-sales processes including claims, complaints, and compliance workflows. The company was founded in 2017 as ClaimSpace before rebranding and redeveloping the platform as Zemble in 2019 under CEO Aurora Voss. It is headquartered in Sydney, Australia, and operates as a distributed team across four continents.

The platform is a no-code, configurable SaaS product that allows insurance organizations to build structured digital workflows for handling client cases. Core capabilities include customizable multi-step workflows, a white-labelled client portal, real-time team collaboration on case records, audit trail tracking, and centralized case data management. Zemble integrates with existing systems via API and supports single sign-on. Security certifications include ISO 27001, SOC 1, and SOC 2, with cloud infrastructure hosted on AWS.

Zemble is backed by H2 Ventures and targets small to mid-market insurance operators at early stages of digital transformation. The company positions itself as an enabler for teams managing complex post-sales workflows who lack specialized tooling. CEO Aurora Voss has been active in APAC insurance industry events including ANZIIF panels and multiple insurance podcasts discussing claims digitalization.

Products & Services

Workflow & Case Management Platform

A configurable SaaS platform for managing insurance claims, complaints, and compliance cases. The platform enables teams to replace ad-hoc processes with structured digital workflows and provide policyholders with secure self-service access.

Key Features

Configurable no-code workflow builder for multi-step claims and complaints processes
White-labelled digital client portal for policyholder self-service
Real-time team collaboration on shared case records
Audit trail and compliance tracking across all case activity
Single source of truth for case data with clean, configurable data management

Target Users: Claims teams, compliance managers, and operations staff at carriers, MGAs, TPAs, brokers, and self-insured businesses

At a Glance

Founded: 2017
Headquarters: Sydney, NSW, Australia
Employees: 11-50
Funding: Seed

Category & Focus

Category: Claims Technology
Subcategories: Workflow Management Case Management Complaints Management Compliance Tracking
Insurance Verticals: P&C Commercial P&C Personal Specialty/E&S
Target Customers: Carriers, MGAs/MGUs, Brokers, TPAs