Visor.ai
AI agentic platform for enterprise customer service automation in insurance and banking
Overview
Visor.ai is a conversational AI platform for enterprises in insurance, banking, utilities, and the public sector. The company serves carriers and financial institutions that operate high-volume customer service channels, providing AI agents that automate interactions via voice, chat, and quality management. Insurance clients include Fidelidade, CA Seguros, and Generali.
The platform centers on Nexa, a no-code agent builder that allows non-technical teams to create, deploy, and optimize AI agents. Visor.ai supports over 100 languages and integrates with existing enterprise systems through native connectors. The company reports automation rates of up to 85% and resolution of around 70% of voice inquiries on first contact without human escalation.
Founded in Lisbon in 2016, Visor.ai raised EUR 4.4 million in a 2023 growth round combining VC investment and a Portuguese government grant. The company operates offices in Lisbon, Porto, Madrid, and Barcelona and reports more than 50 clients. In 2023 it received first place at the Iberian InsurTech Forum among 22 competing companies.
Products & Services
Nexa
No-code agent builder for creating, deploying, and optimizing AI agents. Serves as the orchestration layer across all channel agents and allows non-technical teams to iterate on AI agents without engineering involvement.
Key Features
- Visual no-code interface for agent configuration
- Cross-channel orchestration (voice, chat, quality)
- Performance analytics and iteration tooling
Target Users: Operations and customer service teams at insurance carriers and banks
Voice AI Agent
Handles inbound and outbound phone calls with multilingual automated responses. Resolves approximately 70% of requests on first contact.
Key Features
- Multilingual voice interaction
- First-contact resolution targeting
- Inbound and outbound call handling
Target Users: Contact centers handling high call volumes
Chat AI Agent
Manages text-based customer interactions across websites, apps, WhatsApp, and email. Supports over 100 languages with 24/7 automated responses.
Key Features
- 100+ language support
- Multi-channel deployment (web, app, WhatsApp, email)
- Guided workflows and task management
Target Users: Digital customer service teams
Quality AI Agent
Monitors and audits conversation quality across all channels in real time. Provides compliance guardrails and converts conversations into analytics.
Key Features
- Real-time conversation monitoring
- Built-in compliance guardrails
- Behavioral control and smart recommendations
Target Users: Quality assurance and compliance teams
At a Glance
- Founded
- 2016
- Headquarters
- Lisbon, Portugal
- Employees
- 11-50
- Funding
- Seed
Category & Focus
- Category
- Customer Engagement
- Subcategories
- Conversational AI Contact Center Automation Virtual Assistants
- Insurance Verticals
- P&C Personal P&C Commercial Life & Annuity
- Target Customers
- Carriers, Brokers
Customers
- Fidelidade (insurance, Portugal)
- CA Seguros (insurance, Portugal)
- Generali Group (insurance, Europe)
- Millennium BCP (banking, Portugal)
- BNP Paribas (banking, France/Portugal)
Links
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Last updated: 2026-06-19