Overview
ZOA Suite is a customer engagement and communication management platform for insurance brokerages, targeting the P&C market in Spain. The company was founded in Valencia by Alejandro Martinez Catala and Jose Manuel Ausin Azofra, specifically addressing the communication fragmentation problem that small and mid-sized brokerages face when managing clients across multiple channels.
The platform centralizes email, WhatsApp, and VoIP calls into a single unified inbox tailored to insurance brokerage workflows. AI-powered routing assigns conversations to agents by insurance type, specialty, and current workload. Automated classification sorts incoming requests into claims, renewals, and general inquiries, while built-in suggested response templates reduce manual drafting. The platform also integrates with ERP systems used by brokerages and provides real-time analytics on response times and pending conversation queues.
Founded around 2024 and operating on a bootstrapped basis, ZOA Suite serves more than 50 insurance brokerages across Spain. A published case study from customer Insurcab Vima Segur reports more than 50% reduction in response times, the ability to handle three times more conversations, and over two hours of daily time savings per agent.
Products & Services
ZOA Suite Platform
A unified communication inbox integrating WhatsApp, email, and VoIP calls in a single workspace designed for insurance brokerage operations.
Key Features
- Consolidated multi-channel inbox (WhatsApp, email, VoIP phone)
- AI-powered conversation routing by insurance type, agent specialty, and workload
- Automated classification of conversations as claims, renewals, or general inquiries
- Urgency detection with smart agent assignment
- Task automation, reminders, and assignment management
- Real-time analytics on pending conversations and response times
- AI-suggested response templates to reduce manual handling
- ERP system integration
Target Users: Insurance brokerages managing high volumes of client communications across multiple channels
At a Glance
- Founded
- 2024
- Headquarters
- Valencia, Spain
- Employees
- 11-50
- Funding
- Bootstrapped
Category & Focus
- Category
- Customer Engagement
- Subcategories
- Communication Management AI-Powered Routing Channel Integration
- Insurance Verticals
- P&C Commercial
- Target Customers
- Brokers
Customers
- Insurcab Vima Segur
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Last updated: 2026-07-15