Utrace

Digital platform for end-to-end automotive insurance claims management in Latin America

Claims Technology Growth Bootstrapped

Overview

Utrace is a claims technology platform for automotive insurance carriers in Latin America. Founded in 2019 and headquartered in Buenos Aires, Argentina, the company provides a SaaS platform that manages the full lifecycle of automotive insurance claims -- from initial reporting through inspection, parts procurement, repair scheduling, and final payment -- within a single connected workflow.

The platform integrates all parties involved in a claims transaction -- insurers, inspection firms, repair shops, parts suppliers, and vehicle owners -- through a unified digital interface optimized for mobile and web. It supports multiple inspection types, automated authorization workflows, AI-assisted invoice processing, and real-time status tracking with digital signature capabilities.

Utrace processes over 100,000 orders per month across more than 500 ecosystem partners. Notable customers include Allianz, Zurich, Swiss, Victoria, and Localiza. The company reports measurable outcomes including a 43% reduction in insurer inquiries, 30% cost reduction through automation, and a 62% improvement in customer satisfaction scores.

Products & Services

Claims Management Platform

An end-to-end digital workflow platform covering the complete automotive insurance claims lifecycle across eight integrated stages.

Key Features

Claim reporting with automated validation and digital FNOL intake
Multi-modal inspections: self-service, remote, physical, and video-based
Claims valuation with integrated parts bidding and marketplace pricing
Automated authorization workflows with configurable deductible logic
Real-time parts procurement tracking and delivery visibility
Repair shop coordination and scheduling with timeline management
Logistics management with digital signatures and vehicle pickup tracking
AI-powered invoice processing and automated provider payments

Target Users: Automotive insurance carriers and claims departments in LATAM

Analytics & Reporting

Customizable dashboards and automated reporting tools for monitoring claims performance, operational efficiency, and provider network metrics.

Key Features

Configurable KPI dashboards for claims operations
Automated report generation for insurer management teams
Real-time operational metrics across the claims pipeline
Provider network performance tracking

Target Users: Claims managers and operations directors at insurance carriers

At a Glance

Founded: 2019
Headquarters: Buenos Aires, Argentina
Employees: 11-50
Funding: Bootstrapped

Category & Focus

Category: Claims Technology
Subcategories: Claims automation FNOL inspection management automated payments
Insurance Verticals: P&C Personal P&C Commercial
Target Customers: Carriers