Overview
INNSE is a claims-processing platform for insurance carriers covering equipment, electronics, health, and home-assistance lines. The company, based in Warsaw, Poland, automates claim intake, document verification, repair-shop dispatch, and payment settlement, replacing manual, multi-week claim reviews with a faster automated workflow.
The platform is delivered as white-labeled, insurer-branded portals -- for example axa.innse.pl for AXA and euro.innse.pl for an AXA-backed device-protection program sold through retailer RTV EURO AGD -- so each insurer partner presents claims handling under its own brand while INNSE runs the shared backend. Policyholders can report claims, check status, upload documents, and file complaints through web, phone, or app channels with 24/7 multi-channel support. A dedicated repair-tracking portal and a B2B partner portal support the claims and repair workflow. INNSE also takes on custom software development work for insurance clients alongside its own platform.
INNSE has processed more than 150,000 claims with a reported 98% customer satisfaction rate and roughly one-hour average response time over about ten years in the market. Named insurer partners include AXA, UNIQA, and AmTrust, and the company works with a network of repair shops to service device and electronics claims.
Products & Services
Claims Processing Platform
Core product automating claims intake, document verification, repair-shop dispatch, and payment/settlement reconciliation for equipment and electronics insurance (device protection plans), plus health insurance and home-assistance coverage.
Key Features
- Automated document and claim verification
- Repair-shop network dispatch and coordination
- Payment and settlement reconciliation
- 24/7 multi-channel policyholder support (web, phone, app)
Target Users: Insurance carriers and their claims operations teams
Branded Insurer Portals
White-labeled claims portals built for individual insurer partners, each themed to the partner's brand while running on INNSE's shared claims infrastructure. Examples include axa.innse.pl for AXA and euro.innse.pl for an AXA device-protection program distributed through RTV EURO AGD.
Key Features
- Insurer-specific branding and theming
- Shared backend claims infrastructure across partners
Target Users: Insurance carriers, retail distribution partners, and their policyholders
Claim Tracking & B2B Portals
Supporting portals for claim and repair status tracking (sledzenie-naprawy.innse.pl) and partner-facing access (b2b.innse.pl).
Key Features
- Real-time repair and claim status tracking
- Partner-facing B2B access portal
Target Users: Policyholders and repair/service-provider partners
Custom Software Development
Bespoke software development services offered to insurance industry clients alongside INNSE's own claims platform.
Target Users: Insurance carriers and industry clients seeking custom builds
At a Glance
- Founded
- 2016
- Headquarters
- Warsaw, Poland
- Employees
- 11-50
- Funding
- Bootstrapped
Category & Focus
- Category
- Claims Technology
- Subcategories
- Claims automation FNOL white-label claims portals
- Insurance Verticals
- P&C Personal Health
- Target Customers
- Carriers
Customers
- AXA
- UNIQA
- AmTrust
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Last updated: 2026-08-10