SZU IT
Claims management platform for European motor and accident insurance
Overview
SZU IT is a claims technology provider for European insurance carriers and claims organizations, with a particular focus on motor and accident insurance claims. The company is the technology and development arm of the SZU Group, a services organization specializing in insurance business process management, and operates across Europe with a strong presence in Central and Eastern Europe.
The company develops and operates ISM (Integrated Services Management), a modular software platform covering the claims lifecycle from first notice of loss through settlement, combining workflow automation with AI-assisted tools such as chatbots and pattern-recognition models. Beyond the platform, SZU IT offers loss-adjusting and claims-assessment services, risk surveys, and IT development capacity to insurance clients.
SZU IT is privately held as a subsidiary of the SZU Group; no external funding rounds have been publicly disclosed.
Products & Services
ISM (Integrated Services Management) Platform
A modular business process management platform for the P&C motor and accident claims lifecycle, from first notice of loss through settlement.
Key Features
- First notice of loss (FNOL) intake and initial claim processing
- Claims assessment and adjustment workflows
- Reserves management and payments processing
- Route optimization for field-visit scheduling
- AI chatbots and machine learning for automated query handling
- Video assistance for remote inspection and evidence collection
- Real-time reporting and business-monitor dashboards
Target Users: European insurance carriers and claims organizations handling motor and accident claims
Loss Adjusting & Claims Services
Professional services supporting the claims process, alongside the ISM platform.
Key Features
- Complex loss adjusting and damage assessment
- Risk surveys and appraisals
- Abroad claims assistance for cross-border cases
- IT development and engineering capacity scaling
Target Users: European insurers and claims organizations needing loss-adjusting expertise or additional engineering capacity
At a Glance
- Headquarters
- Waldkraiburg, Bayern, Germany
Category & Focus
- Category
- Claims Technology
- Subcategories
- FNOL Claims Assessment & Adjustment Workflow Automation
- Insurance Verticals
- P&C Personal
- Target Customers
- Carriers, TPAs
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Last updated: 2026-08-13