Uniksystem

AI-powered low-code BPM platform for insurance claims automation and compliance

Insurtech Infrastructure Growth Bootstrapped

Overview

Uniksystem is a low-code Business Process Management (BPM) platform provider based in Portugal that serves carriers, financial institutions, and enterprise clients in the insurance, banking, and public sector markets. The company's platform automates high-volume operational workflows including insurance claims processing, regulatory compliance reporting, HR self-service, and finance operations through a graphical drag-and-drop editor that requires minimal coding.

The Unik Low-Code BPM Platform is built on Java infrastructure and supports deployment on major cloud providers (AWS, Azure, GCP) as well as on-premise environments. The platform uses AI and machine learning to extract structured data from unstructured documents, emails, and web forms with a claimed 99.9% accuracy rate, applies natural language processing to classify and route items, and supports human-in-the-loop review for edge cases. Hot-deployment capabilities allow updates to production without system downtime.

Uniksystem operates as part of JOYN Group, an international IT consortium spanning more than 20 countries with over 500 team members, which provides access to broader market distribution across banking, insurance, services, and public sector clients. The platform processes approximately 90,000 non-compliance cases annually for seven Portuguese banking entities, with documented customers including Banco de Portugal, Equifax, IHG Hotels, and Edenred. The company holds ISO/IEC 27001:2022 certification completed in February 2026 as part of the JOYN Group certification.

Products & Services

Unik Low-Code BPM Platform

The core platform for designing, orchestrating, and automating end-to-end business workflows through a graphical interface. Business and IT teams can build processes using a drag-and-drop editor without extensive coding; processes can be saved and reused to accelerate development.

Key Features

AI-powered data extraction from documents, emails, and web forms
Machine learning-based document classification and routing using NLP
Human-on-the-loop review for exception handling
One-click UI builder for adaptable user interfaces
Hot-deployment for zero-downtime production updates
Java-based infrastructure with cloud and on-premise support

Target Users: Enterprise insurers, financial institutions, and public sector organizations

Claims Automation

A dedicated solution for high-volume insurance claims and complaint processing. The system analyzes and classifies all incoming claims using AI and ML across multiple input channels including physical complaint books, electronic submissions, email, web forms, and letters.

Key Features

Automated data extraction with 99.9% accuracy from any document format
NLP-based claim type classification
Automated routing to appropriate departments
Response generation for standard claim types
Multi-channel ingestion (physical, email, web, electronic)

Target Users: Insurance carriers, financial institutions processing claims and complaints

Compliance Automation

Automates regulatory reporting and non-compliance case management workflows for financial institutions. The platform manages legal reporting, regulatory submissions, and audit trail generation.

Key Features

Non-compliance case management for financial entities
Regulatory reporting workflow automation
Processes approximately 90,000 non-compliance cases annually for seven Portuguese banking entities
Handles over EUR 35 million in credit value annually
Integrated audit trail and documentation

Target Users: Financial institutions, insurance companies with regulatory reporting obligations

Unikpeople AI (HR Automation)

A self-service HR platform covering employee lifecycle workflows.

Key Features

Performance appraisal management
Payroll processing support
Employee self-service portal
Onboarding workflow automation

Target Users: Enterprise HR departments

Finance Automation

Solutions for procurement, invoice routing, and expense management.

Key Features

Automated invoice data extraction and validation
Procurement workflow management
Expense routing and approval automation

Target Users: Finance and accounts payable teams

At a Glance

Founded: 2005
Headquarters: Carnaxide, Lisbon, Portugal
Employees: 11-50
Funding: Bootstrapped

Category & Focus

Category: Insurtech Infrastructure
Subcategories: Low-Code BPM Claims Automation Compliance Automation Process Automation
Insurance Verticals: P&C Commercial Health Specialty/E&S
Target Customers: Carriers, TPAs