twinformatics

IT systems and software provider for Vienna Insurance Group

Insurtech Infrastructure Established Subsidiary

Overview

twinformatics GmbH is the IT-Systemhaus (IT systems company) and dedicated technology partner of Vienna Insurance Group (VIG) and its subsidiaries, including Wiener Staedtische Versicherung AG and DONAU Versicherung AG. Based in Vienna and Villach, Austria, the company provides comprehensive IT services and custom software solutions for over 25,000 group employees and millions of insurance customers across the VIG portfolio.

Originally founded in 1985, twinformatics was reorganized in 2017 as the consolidated internal IT provider for the Vienna Insurance Group. Its service portfolio spans custom application development, infrastructure operations, cloud migration, mobile application development, and testing and quality assurance -- all tailored specifically to insurance process requirements.

The company employs 500 to 1,000 staff and operates primarily as a captive IT subsidiary. It has received recognition as a Kununu Top Company 2024 for workplace quality, and its jointly developed losleben mobile app won first place in the "Money, Banking and Insurance" category at the OEGVS App Award 2024.

Products & Services

Custom Software Development

Development of bespoke applications for insurance processes, including web, mobile, and cloud-native solutions tailored to VIG group requirements.

Key Features

Insurance-specific application design and development
Mobile application development (iOS and Android)
Cloud-native and cloud-migrated solutions using AWS

Target Users: Vienna Insurance Group carriers and subsidiaries

Application Management

End-to-end management of insurance applications including maintenance, support, optimization, and lifecycle management across the VIG portfolio.

Key Features

Application lifecycle management
Continuous maintenance and performance optimization
Multi-system coordination across group entities

Target Users: VIG operational and business teams

Infrastructure & Operations

IT operations and infrastructure services supporting the group insurance operations across all locations.

Key Features

System management and monitoring
Support for 25,000 group employees
Collaboration platform deployment (Microsoft Teams)

Target Users: VIG employees and IT teams

Testing & Quality Assurance

Professional QA and testing services using industry tools to validate insurance software and processes.

Key Features

Automated end-to-end testing using image/UI recognition AI (Drvless)
Test management via Xray
Insurance process verification

Target Users: VIG development and operations teams

Mobile Applications

Development of mobile-first insurance applications for customer-facing use cases including health claims and product distribution.

Key Features

Digital health insurance claims processing
Mobile insurance product distribution
App Store and Google Play deployment

Target Users: Insurance policyholders and VIG group customers

At a Glance

Headquarters: Vienna, Austria
Employees: 501-1000
Funding: Subsidiary

Category & Focus

Category: Insurtech Infrastructure
Subcategories: Custom Software Development Application Management Cloud Solutions Mobile Applications
Insurance Verticals: P&C Personal P&C Commercial Health Life & Annuity
Target Customers: Carriers