Totalware

Insurance software for claims, agency management, and policy issuance in the Greek market

Claims Technology Established Bootstrapped

Overview

Totalware is an insurance software provider building claims management, agency and brokerage management, and certificate issuance applications for insurance agencies, brokerages, and claims departments in the Greek P&C market. The company, based in Athens, describes its focus as adapting information systems to each client's specific needs rather than offering a single fixed product.

Its products are delivered as web-based applications: ExtClaims handles claims management for adjusters, with role-based access controls, real-time collaboration on a claim file, automated correspondence generation, and a full audit trail; iSoft (also called ExtSoft) covers agency and brokerage management, including certificate and contract issuance, billing, renewals, and commission tracking across a partner network. The company also offers a roadside-assistance application (Road Assist), an e-signature compliance tool for intermediaries, an e-pricing/quoting tool, and a pre-insurance risk assessment tool (InsureCheck). Outside insurance, Totalware separately runs a general IT services business and a telephony division (TotalPBX), licensed by EETT, the Hellenic Telecommunications and Post Commission.

Totalware lists more than a dozen Greek insurance-sector clients on its website, including Dallbogg, Autoprotect, Euroins, and EuroProtection. It is a small, long-running, bootstrapped vendor with no external funding or investor history found.

Products & Services

ExtClaims

Web-based claims management application for insurance company claims adjusters.

Key Features

Role-based, multi-dimensional security for per-user data and function access
Real-time collaborative claim files, including digital photo upload and distribution
Automated correspondence and branch notifications via a knowledge-based documentation engine
Full audit trail of data changes, correspondence, and file uploads
Flexible cost calculation and reporting across different deductibles, exportable as PDF or Excel

Target Users: Insurance company claims adjusters

iSoft / ExtSoft

Web-based agency and brokerage management application for issuing policies and managing a network of partner agents.

Key Features

Certificate and contract issuance with enhanced security
Automated renewal generation and centralized policy cancellation/change management
Billing with customizable coverage selection
Commission structure tracking and hierarchical partner management
Role-based user permissions with an administrator rights module

Target Users: Underwriters, brokers, agents, and policyholders

Road Assist

Roadside assistance application for insurance customers and drivers.

E-Signature

Electronic signature compliance tool for insurance intermediaries, addressing regulatory sign-off requirements in policy issuance and claims.

E-Pricing

Pricing and quoting tool aimed at giving customers more control over quote generation with minimal required information.

InsureCheck

Pre-insurance risk assessment tool used to evaluate risk before a policy is issued.

At a Glance

Headquarters: Athens, Greece
Funding: Bootstrapped

Category & Focus

Category: Claims Technology
Subcategories: Agency & Brokerage Management Certificate & Contract Issuance E-Signature
Insurance Verticals: P&C Personal P&C Commercial
Target Customers: Carriers, Brokers, Agents/Agencies