Robin

API-driven travel insurance assistance and claims platform for carriers, MGAs, and enterprise clients

Specialty Solutions Startup Bootstrapped

Overview

Robin Assist is a tech-driven, API-first insurtech platform launched in January 2023 as a spin-out from battleface, a specialty travel insurance carrier. The company provides insurance carriers, managing general agents, brokers, and self-insured enterprise clients with white-label assistance and claims technology purpose-built for the travel insurance market.

The platform enables insurance partners to deliver 24/7 emergency assistance, digital claims intake, and customer support services under their own brand, without building proprietary infrastructure. Robin Assist acts as the operational and technology backbone for travel insurance programs, handling everything from medical referrals and evacuation coordination to claims management and real-time status tracking.

Led by CEO Sasha Gainullin, who also heads parent company battleface, Robin Assist brings together deep travel insurance operational expertise with modern API-first technology. The company serves a global customer base and is designed to integrate seamlessly with existing carrier and distribution systems.

Products & Services

Robin Platform

API-driven infrastructure for travel insurance claims and assistance services, enabling carriers and MGAs to integrate white-label assistance capabilities into their systems.

Key Features

REST API architecture for integration with carrier and distribution systems
Real-time claims tracking and management
Global assistance network and service routing
White-label configurable interface for partner branding

Target Users: Insurance carriers, MGAs, and enterprise self-insured clients

24/7 Emergency Assistance

Global emergency medical and travel assistance services available around the clock for travelers worldwide.

Key Features

Medical referrals and evacuation coordination
Urgent travel support and crisis management
Global coverage with local expertise

Target Users: Travel insurance policyholders via carrier and MGA partners

Claims Intake and Management

Digital-first claims submission portal and end-to-end claims management solution designed for travel insurance.

Key Features

Mobile-first claims submission and status tracking
Digital form support and document collection
Comprehensive claims workflow management

Target Users: Insurance carriers and MGAs seeking to modernize claims handling

At a Glance

Founded: 2023
Headquarters: Columbus, Ohio
Employees: 51-200
Funding: Bootstrapped

Category & Focus

Category: Specialty Solutions
Subcategories: Travel Insurance Technology Claims Administration Emergency Assistance White-Label API Platform
Insurance Verticals: Specialty/E&S
Target Customers: Carriers, Brokers, MGAs/MGUs