Planetun

Digital inspection and workflow automation for insurance carriers in Latin America

Claims Technology Established Bootstrapped

Overview

Planetun is a digital inspection and workflow automation platform for insurance carriers in Brazil and Latin America, with a focus on automotive, residential, life, and pension insurance segments. Founded in 1996, the company provides software tools that enable remote and AI-assisted inspection workflows, replacing traditional on-site visits with digital alternatives across the underwriting and claims lifecycle.

The platform delivers inspection capabilities through web and mobile interfaces, integrating computer vision, AI-driven risk scoring, and a generative AI chatbot via WhatsApp. Planetun also operates a Provider Hub -- a single-integration connector that links insurance carriers with networks of inspection vendors, repair shops, and residential-claims specialists. The company has processed over 8 million inspections since founding, and approximately 50% of preliminary insurance inspections in Brazil are reported to pass through its systems.

Planetun has operated as a bootstrapped, founder-led company for nearly 30 years under CEO Henrique Mazieiro. The company has approximately 57 employees and holds a strong position in Brazil's insurance inspection market, with clients spanning major carriers in the auto, residential, and life segments.

Products & Services

Digital Inspection Platform

End-to-end digital inspection platform allowing insurance carriers to assess risk and process claims without on-site inspector visits. Policyholders or service providers submit photos and documentation through web or mobile interfaces, which are then analyzed using AI and computer vision.

Key Features

AppWeb Self-Inspection for owner-performed pre-inspection on auto insurance applications
Remote Claims Inspection for AI-powered assessment of claim submissions
Virtual Counter (Guiche Virtual): real-time video inspection connecting claimants to remote inspectors
Commercial Inspection for business insurance documentation and photo submission

Target Users: Insurance carriers in automotive, residential, and commercial lines

Digital Acceptance (Aceitacao Digital)

Automated acceptance and preliminary risk assessment workflow suite using AI-driven decision logic for insurance carriers processing new business.

Key Features

AI-driven risk scoring for acceptance decisions
Automated workflow routing for underwriting review
Integration with carrier policy administration systems

Target Users: Carriers managing high-volume new business intake

Provider Hub (Hub de Fornecedores)

Single-integration connector consolidating national inspection and residential-claims vendor networks for insurance carriers. Functions as messaging infrastructure linking insurers, inspection vendors, repair shops, and support specialists.

Key Features

One integration point for multiple vendor networks
Coordinated dispatching across inspection and claims service providers
Reduced integration complexity for carriers with large vendor panels

Target Users: Carriers managing national inspection and claims vendor networks

AI Chatbot with WhatsApp Integration

Generative AI chatbot integrated with WhatsApp for customer-facing inspection requests, status updates, and natural-language policy inquiries.

Key Features

WhatsApp Business API integration for end-customer communication
Generative AI for natural-language inspection scheduling and status queries
Automated inspection request routing

Target Users: Carriers seeking self-service inspection request channels for policyholders

At a Glance

Founded: 1996
Headquarters: Sao Paulo, Brazil
Employees: 51-200
Funding: Bootstrapped

Category & Focus

Category: Claims Technology
Subcategories: Digital Inspection Workflow Automation FNOL Claims Automation
Insurance Verticals: P&C Personal P&C Commercial Life & Annuity
Target Customers: Carriers