Pand.ai

AI-powered chatbot platform for insurance and financial services

Customer Engagement Growth Pre-Series A

Overview

Pand.ai is a conversational AI platform for enterprise insurance carriers and financial institutions, based in Singapore. Founded in 2016 by Chuang Shin Wee and David Low, the company builds NLP-powered chatbot solutions that automate customer and agent interactions across policy inquiries, claim status checks, and quote generation. Their platform serves clients across Singapore, Malaysia, Taiwan, and Thailand.

The core offering is a multilingual chatbot engine supporting English, Simplified Chinese, Traditional Chinese, Bahasa Malaysia, and Bahasa Indonesia. The platform integrates with insurance core systems via custom API, enabling chatbot deployment across multiple channels including WhatsApp, Facebook Messenger, and web widgets. Pand.ai holds Singapore Certified FinTech status and ISO 27001 certification, and participates in IMDA's GenAI Sandbox program.

The company serves Fortune 500 clients across Asia, including Great Eastern Life, AIA, FWD, Allianz, MSIG, Tokio Marine Life Singapore, and banking clients such as CIMB Bank and Bangkok Bank. Great Eastern Life reported a 50% or more increase in chatbot usage following migration to Pand.ai's TE01 NLP engine. Funding includes a USD 1M seed round and a pre-Series A investment from Bualuang Ventures, the corporate venture arm of Bangkok Bank.

Products & Services

AI Chatbot Platform

Multilingual conversational AI platform powered by the proprietary TE01 NLP engine. Enables insurance carriers and financial institutions to deploy chatbots that handle customer and agent queries including claim status checks, policy detail retrieval, and quote generation.

Key Features

Multilingual NLP supporting English, Simplified Chinese, Traditional Chinese, Bahasa Malaysia, and Bahasa Indonesia
Semantic understanding and contextual memory for human-like interactions
Multi-channel deployment via WhatsApp, Facebook Messenger, and custom web widgets
Integration with insurance core systems via custom API

Target Users: Insurance carriers, banks, and financial services firms deploying self-service or agent-assist chatbots

Data Analytics Dashboard

Real-time reporting interface providing visibility into chatbot performance, customer engagement metrics, and conversation analytics.

Key Features

Dynamic graphs and charts for chatbot performance monitoring
Customer engagement and conversation analytics
Insights to drive chatbot optimization

Target Users: Operations and customer service teams managing chatbot deployments

Admin Portal

Content management system for chatbot administrators, allowing non-technical staff to manage chatbot responses, workflows, and configurations.

Key Features

No-code configuration of chatbot responses and workflows
Content management without requiring developer involvement

Target Users: Customer service managers and chatbot administrators

GINA.sg

Separate product offering in the Singapore market. Full details not publicly disclosed.

Target Users: Insurance customers in Singapore

At a Glance

Founded: 2016
Headquarters: Singapore, Singapore
Employees: 11-50
Funding: Pre-Series A

Category & Focus

Category: Customer Engagement
Subcategories: Chatbots Conversational AI NLP Policyholder Self-Service
Insurance Verticals: Life & Annuity P&C Personal P&C Commercial Health
Target Customers: Carriers, Brokers

Customers

Great Eastern Life (GERICA chatbot, powered by Pand.ai TE01 NLP engine -- 50%+ increase in chatbot usage post-migration)
AIA
FWD
Etiqa Life Insurance
Allianz
MSIG
Tokio Marine Life Singapore
Liberty Mutual
CIMB Bank
Bangkok Bank
Schroders
UBS
Pingan Technology