MSA Mizar

Claims management software and BPO services for insurance carriers across Europe.

Claims Technology Enterprise PE-Backed

Overview

MSA Mizar is a claims management platform and BPO services provider for insurance carriers in the Property, Motor, Medical, and Travel lines. Founded in 1979 and headquartered in Milan, the company serves more than 30 carrier clients across Europe, processing over 850,000 claims per year through a combination of SaaS software and outsourced claims operations.

The company offers a suite of proprietary SaaS platforms covering claims handling, network management, repair shop coordination, and recovery, alongside end-to-end BPO services that span first notice of loss through settlement, litigation, and administrative functions. MSA Mizar operates an in-house AI/ML lab of more than 40 professionals developing automation for claims handling, coverage analysis, and subrogation recovery.

TowerBrook Capital Partners acquired a majority stake in January 2026 in a transaction valued at EUR 400 million, following a 2022 investment by Columna Capital. The company reported 12% revenue growth in 2025, with SaaS revenues doubling year-over-year. In 2026 it launched the Shine2030 strategic plan, targeting EUR 30 million in AI investment over the plan period.

Products & Services

Clever

Multi-company native SaaS platform for end-to-end claims handling. Supports the full claims lifecycle from intake through settlement across multiple carriers and lines of business on a single platform.

Key Features

Multi-carrier architecture supporting concurrent clients
Full claims lifecycle management
Configurable workflows for Property, Motor, Medical, and Travel

Target Users: Insurance carriers requiring a SaaS claims management system

Portal

Network management platform for coordinating repair and service provider networks.

Key Features

Supplier/network onboarding and management
Assignment and dispatch workflow
Performance tracking for network partners

Target Users: Carriers managing large repair and service provider networks

Reportal

Repair shop management interface connecting carriers with repair facilities.

Key Features

Digital repair job management
Status tracking and communications
Integration with claims platform

Target Users: Carriers and repair networks handling motor claims

Sire

Recovery and back-office software for subrogation and administrative operations.

Key Features

Subrogation case management
Recovery workflow automation
Back-office process support

Target Users: Claims operations teams managing recovery workloads

BPO Services

End-to-end outsourced claims management covering the full claims process.

Key Features

First notice of loss through settlement handling
Litigation management
Hailstorm and mass-event claims response
Customer contact and administrative services

Target Users: Carriers seeking full or partial claims process outsourcing

At a Glance

Founded: 1979
Headquarters: Milan, Italy
Employees: 501-1000
Funding: PE-Backed

Category & Focus

Category: Claims Technology
Subcategories: Claims Management BPO Services Claims Automation Network Management
Insurance Verticals: P&C Personal P&C Commercial Health
Target Customers: Carriers