LISA Insurtech

AI-powered end-to-end claims automation platform that settles claims from intake to payment in seconds.

Claims Technology Growth Seed

Overview

LISA Insurtech is an AI-powered claims automation platform that delivers end-to-end automation of the insurance claims settlement process. Founded in 2019 by Gino Bustamante -- inspired by a frustrating personal experience with an insurance claim -- LISA uses generative AI and large language models to digitize, analyze, and settle claims by capturing documentary evidence, applying business rules automatically, and orchestrating communication across all parties in the claims workflow.

The platform automates the entire claims journey from first notice of loss through payment, processing claim submissions to settlement in approximately 120 seconds. By replacing fragmented point solutions with a unified AI-driven claims operating platform, LISA reduces settlement times by up to 80% and settlement costs by 60%. The company serves Spanish-speaking markets and international insurers, with a flagship partnership with Zurich Insurance through which it processes over one million claims annually.

LISA operates across Latin America, Spain, and North America, with offices in Lewes, Delaware and distributed teams across its served regions.

Products & Services

LISA Claims Platform

An end-to-end SaaS claims automation platform powered by generative AI and LLMs. LISA automates the complete claims lifecycle -- from intake and evidence collection through adjudication and payment -- using AI agents that work alongside human adjusters or operate fully autonomously.

Key Features

Documentary Evidence Capture: Automated collection and validation of claims documents, photos, and supporting evidence using AI-powered image and document analysis
Claims Classification and Analysis: AI systems assess fraud risk, policy coverage, and damage estimates from submitted materials
Business Rules Engine: Automated application of carrier-specific adjudication rules for claims settlement decisions
Payment Management: Automated processing of claim payments, supplier invoices, and commission settlements
Communication Orchestration: Automated coordination with policyholders, adjusters, suppliers, and legal teams throughout the claims lifecycle
No-Code / Low-Code Integration: REST API and microservices architecture for connection with existing insurance core systems

Target Users: P&C carriers seeking to reduce claims handling costs and cycle times

At a Glance

Founded: 2019
Headquarters: Lewes, Delaware, USA
Employees: 11-50
Funding: Seed

Category & Focus

Category: Claims Technology
Subcategories: Claims Automation FNOL AI/ML Claims Processing Document Analysis
Insurance Verticals: P&C Personal P&C Commercial Specialty/E&S
Target Customers: Carriers