Koala Insurance
API-first travel insurance platform for OTAs, airlines, and travel agencies
Overview
Koala Insurance is a B2B travel insurance technology platform for travel companies including OTAs, airlines, and travel agencies. The company provides white-label, modular travel insurance products via a REST API, enabling travel businesses to embed coverage options directly into their booking flows.
The platform is built around an automation-first model: products such as trip cancellation, flight disruption, and baggage coverage operate without exclusions and without requiring evidence for claims. Real-time journey tracking detects disruptions automatically, triggering proactive compensation without manual claim submission. Koala markets this approach under the SmartBlock implementation framework, which includes API integration, automated reporting, and data-driven optimization.
Founded in Paris in 2018, Koala raised EUR 1.6M in Seed funding in 2020 and USD 2.2M in a Series A in 2023, both led by Insurtech Gateway. The company grew to 70+ travel partners across 17 countries before being acquired by CarTrawler in August 2025. The acquisition expanded CarTrawler's ancillary product offering into travel insurance.
Products & Services
Cancel For Any Reason
Trip cancellation coverage with no exclusions. Travelers may cancel for any reason and receive a full refund without providing documentation.
Key Features
- No exclusion clauses
- No evidence requirement
- Automated claims processing
Target Users: OTAs, airlines, travel agencies
Change For Any Reason
Trip modification flexibility allowing travelers to adjust plans without standard exclusions or documentation.
Key Features
- No exclusion clauses
- No evidence requirement
- Automated processing
Target Users: OTAs, travel agencies
Interrupt For Any Reason
Mid-trip coverage enabling early returns or trip extensions with automated handling.
Key Features
- Early-return and extension options
- Automated claim processing
- No documentation required
Target Users: OTAs, airlines, travel agencies
Flight Disruption Insurance
Automated compensation for flight delays and cancellations. The system tracks flight status continuously and compensates eligible passengers without requiring a claim submission.
Key Features
- Real-time flight monitoring
- Proactive automated compensation
- No manual claim required
Target Users: Airlines, OTAs
Luggage Protection
Coverage for lost, delayed, or damaged baggage with simplified claims handling.
Key Features
- Lost, delayed, and damaged baggage coverage
- Simplified claims process
- Automated processing
Target Users: Airlines, OTAs, travel agencies
Pay Protection
Coverage for payment installments and financing arrangements in travel bookings.
Key Features
- Installment payment protection
- Financing safeguard
Target Users: OTAs, travel agencies
Travel Assistance
Medical emergency support and on-the-ground travel assistance services.
Key Features
- Medical emergency support
- On-the-ground assistance
Target Users: OTAs, airlines, travel agencies
At a Glance
- Founded
- 2018
- Headquarters
- Paris, France
- Employees
- 11-50
- Funding
- Acquired
Category & Focus
- Category
- Specialty Solutions
- Subcategories
- Parametric Insurance Embedded Insurance Travel Insurance Technology
- Insurance Verticals
- Specialty/E&S
- Target Customers
- Carriers, Brokers
Customers
- TUI
- Omio
- Volotea
- Rail Europe
- AFerry
- Direct Ferries
- Marco Vasco
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Last updated: 2026-06-03