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International Care Company

Assistance services and digital healthcare platform for P&C insurance carriers in Europe

Claims Technology Established Public
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Overview

International Care Company (ICC) is a B2B assistance services and digital healthcare provider for property and casualty insurance carriers, brokers, and assistance operators in Europe. The company delivers travel, medical, auto, home, and satellite assistance services designed to fulfill the service obligations embedded in insurance policies, operating a 24/7 multilingual Operational Control Center that manages 160,000 cases per year.

ICC was established in 2018 through the merger of F.D. Service, a traditional assistance operator with three decades of industry history under parent company FD Holding (Filo diretto group), and FD W.OR.L.D. Care, a digital telemedicine platform. The company combines legacy assistance infrastructure with telehealth capabilities, including the DOC 24 remote medical consultation service and the Aidacare integrated care platform. ICC operates as a publicly listed company (SpA) on Euronext Growth Milan since December 2021.

As a subsidiary of FD Holding, ICC serves European insurance carriers and brokers seeking outsourced assistance fulfillment. The company holds ISO 9001:2015 certification and reports a 98%+ customer satisfaction rate across its annual case volume. ICC also holds a registered patent in the Medical/Veterinary Science category, reflecting its investment in proprietary digital health technology.

Products & Services

GlobalCare -- Travel Risk Management

A comprehensive travel assistance program providing medical evacuation, repatriation, and travel-specific incident management services for insurance carriers managing travel and mobility portfolios.

Key Features

  • Medical evacuation and repatriation coordination
  • 24/7 travel incident management
  • International healthcare network access

Target Users: Insurance carriers offering travel and mobility products

DOC 24 -- Telehealth Platform

Remote medical consultation service providing policyholders with access to healthcare professionals through digital channels.

Key Features

  • Multi-channel remote medical consultations
  • Available through insurance policy fulfillment
  • Integration with broader assistance network

Target Users: P&C carriers and brokers embedding telehealth in policies

Aidacare -- Integrated Care Platform

A digital health monitoring and assistance coordination platform that connects policyholders with ongoing care support.

Key Features

  • Health monitoring and care coordination
  • Integration with ICC's assistance network
  • Designed for insurance-embedded healthcare programs

Target Users: Carriers and insurers offering health and wellness benefits alongside P&C policies

Auto Assistance

Vehicle support services for auto insurance policies, covering roadside assistance, towing, replacement vehicle coordination, and incident management.

Key Features

  • Roadside assistance and towing
  • Replacement vehicle coordination
  • Incident documentation support

Target Users: Auto insurance carriers and brokers

Home Assistance

Domestic support services for homeowners policies including lockout assistance, emergency repair coordination, and household care services.

Key Features

  • Lockout and emergency access services
  • Emergency repair coordination
  • Household support services

Target Users: Home insurance carriers

Claims Management

Third-party claims handling and incident coordination for insurance partners, managed through ICC's Operational Control Center.

Key Features

  • Incident coordination and documentation
  • Third-party claims handling
  • 24/7 multilingual operations support

Target Users: P&C carriers and brokers outsourcing claims fulfillment

At a Glance

Founded
2018
Headquarters
Agrate Brianza, Milan, Italy
Employees
51-200
Funding
Public

Category & Focus

Category
Claims Technology
Subcategories
Assistance Services Claims Management Telehealth
Insurance Verticals
P&C Personal P&C Commercial Specialty/E&S
Target Customers
Carriers, Brokers

Customers

  • European insurance carriers and brokers (names not publicly disclosed)

Links

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Last updated: 2026-07-18