Insurance Samadhan
Kharido kahi se Samadhan yahi se (Buy from anywhere, get solutions here)
Overview
Insurance Samadhan is a customer engagement and claims resolution platform serving individual insurance policyholders in India. Founded in August 2018 by five industry veterans with over 100 years of combined experience in insurance and legal practice, the company operates a technology-driven service that helps consumers navigate rejected claims, processing delays, mis-sold policies, and claim short-settlements across health, life, term, motor, travel, and general insurance lines.
The company's flagship product, the Polifyx mobile app, uses AI and ML to scan policy documents, detect discrepancies in health, lifestyle, and nominee data, and flag potential issues before they lead to claim rejections. A B2B partner application serves insurance brokers, advisors, and corporate organizations, offering case management, earnings tracking, and document submission tools. Insurance Samadhan operates on a no-win-no-fee model, charging a success fee (20-22% plus GST) only upon successful case resolution, which directly aligns the company's incentives with policyholder outcomes.
As of 2025-2026, Insurance Samadhan has resolved over 20,000 insurance grievances and assisted policyholders in recovering claims worth INR 160 crore (approximately USD 19M). The company secured a Series B round of INR 8.5 crore from strategic family offices in May 2025 to expand its Polifyx technology infrastructure, and counts 86 institutional and angel investors including IIFL Finance, Equanimity Investments, Venture Catalysts, 100Unicorns, and RAAY Global Investments among its backers. The company gained broad public recognition after appearing on Shark Tank India Season 1 in January 2022.
Products & Services
Polifyx Consumer App
Mobile application for individual policyholders, available on iOS and Android. Provides a consolidated interface for managing, filing, and tracking insurance grievance cases.
Key Features
- AI-powered policy document scanning to detect mis-disclosures and data errors before claim filing
- Digital vault for secure storage of all insurance policy documents
- Guided claims filing with step-by-step submission assistance
- Real-time case tracking throughout the grievance resolution process
- Policy portfolio dashboard showing all active policies
Target Users: Individual insurance policyholders in India
Polifyx Partner App
B2B mobile tool for insurance brokers, advisors, and corporate partners to submit and manage client grievance cases on behalf of policyholders.
Key Features
- Case addition and document uploading for client cases
- Real-time earnings monitoring dashboard
- Interactive case tracking and status updates
- Access to marketing templates
Target Users: Insurance brokers, advisors, corporate organizations, fintech companies, hospitals
Insurance Grievance Resolution Services
End-to-end resolution service for individual policyholders operating on a success-fee model. Covers claim rejection disputes, processing delays, mis-selling, short-settlements, and health claim reimbursements.
Key Features
- Representation at insurance company, ombudsman, and legal levels
- No upfront charges; success fee charged only upon resolution
- 55% reduction in average case resolution turnaround time
- Coverage across health, life, term, motor, travel, and general insurance
Target Users: Individual insurance policyholders in India
At a Glance
- Founded
- 2018
- Headquarters
- Noida, Uttar Pradesh, India
- Employees
- 51-200
- Funding
- Series B
Category & Focus
- Category
- Customer Engagement
- Subcategories
- Claims Assistance Policy Management Grievance Resolution
- Insurance Verticals
- Health Life & Annuity P&C Personal
- Target Customers
- Consumers, Brokers, Agents/Agencies
Customers
- Ola Insure (partner)
- AmeriHealth Homecare (partner)
Similar Companies
-
SSentimerGenerative AI platform automating insurance sales funnels through intent detection and agentic conversational AI.
-
MetaInsurance super-app for post-sales policyholder engagement -
Apps & BitsLess software. More work done. -
WWellxDigital health insurance platform combining wellness rewards, wearable integrations, and behavioral science for the UAE market
-
WellmoWhite-label digital health platform for insurers and health organizations -
Visor.aiAI agentic platform for enterprise customer service automation in insurance and banking
Last updated: 2026-06-21