HGS Soluciones

Claims management software for auto insurers in Mexico and Latin America

Claims Technology Established Bootstrapped

Overview

HGS Soluciones is a claims management software provider for P&C insurers in Mexico and Latin America, focused on automating the auto-insurance claims lifecycle.

Its main product, HGS SIAC, is a claims management platform covering claim intake, adjuster assignment and dispatch, field data capture, damage estimation, and case closure, with separate modules for call-center intake, adjuster field work, dispatch-zone administration, and quality-control monitoring. The system supports GPS-based adjuster dispatch, mobile devices, and portable printers, and is built to integrate with an insurer's existing policy-issuance systems rather than replace them. The company also offers E-FILE, an electronic case-management tool for vehicle repair and indemnification workflows that includes an integrated auto-parts marketplace, alongside custom software development through HGS Desarrollos and, via a partnership with UNUS, distribution of insurance products under the HGS Seguros brand.

Founded in 2011 and headquartered in Monterrey with an operational office in Mexico City, HGS Soluciones has worked with insurers including Qualitas, HDI Seguros, Zurich, Seguros El Potosi, and Afirme Seguros. The company appears to be self-funded, with no confirmed external financing rounds.

Products & Services

HGS SIAC (Sistema Integral de Atencion de Cliente)

An integrated claims-management platform covering report registration, adjuster assignment and dispatch, monitoring, estimation, and case closure.

Key Features

Call Center / Cabina module for claim intake and electronic supervision of adjuster activity
Adjuster module for end-to-end digital processing, including photo capture, document management, and damage estimation
Cabina Administrator module for geographic zone control, attendance, and personnel distribution
Quality Control module for monitoring response times across the claim lifecycle
GPS-based adjuster assignment and dispatch, with support for portable printers and mobile devices

Target Users: Auto insurers' claims operations teams

E-FILE

An electronic case-management system for vehicle repair and indemnification processes, using interconnected workflow activities to manage daily claims operations.

Key Features

Workflow-based tracking of accident-to-resolution claim cases
Portal for buying and selling automotive parts
Aimed at reducing overall case duration

Target Users: Claims and repair-network coordinators

HGS Desarrollos

Custom software development for enterprise-specific tools, delivered by dedicated developer teams, available across industry verticals beyond insurance.

HGS Seguros

Distribution of insurance products via a partnership with UNUS, extending HGS Soluciones from a pure technology vendor into insurance-product distribution.

At a Glance

Founded: 2011
Headquarters: Monterrey, Nuevo Leon, Mexico
Employees: 11-50
Funding: Bootstrapped

Category & Focus

Category: Claims Technology
Subcategories: Claims automation FNOL adjuster dispatch and field claims management
Insurance Verticals: P&C Personal P&C Commercial
Target Customers: Carriers