Generali Global Assistance
Travel insurance, identity protection, and emergency assistance services for individuals and business partners worldwide.
Overview
Generali Global Assistance (GGA) is a specialty insurance and assistance services provider for individual travelers, corporate travel programs, and distribution partners. Operating as a subsidiary of Europ Assistance Group -- itself part of the multinational Generali Group -- GGA serves customers in the travel insurance, identity protection, and emergency assistance markets. The company has operated for 60+ years under various brand names, most recently rebranded from CSA Travel Protection to its current name in 2017.
GGA delivers its products through two primary channels: direct-to-consumer under the Generali Travel Insurance brand, and business-to-business through CSA Travel Protection for travel industry partners. The company also operates IRIS Identity Protection and ScamAssist for identity and fraud protection, and launched Beneficiary Companion in 2026 as a life insurance policy administration enhancement. Its assistance network spans 60 countries with 425,000+ pre-screened providers and 5,000 coordinators across 35 call centers.
As part of the Generali Group, GGA operates at enterprise scale with access to the conglomerate's global distribution, claims infrastructure, and carrier relationships. In 2019 GGA acquired Trip Mate, expanding its B2B travel insurance distribution footprint. Leadership at the North America division was expanded in 2026 when Chris Carnicelli was promoted to CEO with oversight of both the US and Canadian markets.
Products & Services
Travel Insurance Plans
Three-tier travel insurance sold direct to consumers under the Generali Travel Insurance brand and through travel industry partners under the CSA Travel Protection brand. Plans cover trip cancellation, medical expenses, emergency evacuation, lost luggage, and travel delays.
Key Features
- Standard, Preferred, and Premium tiers
- Premium plan: up to USD 1 million per person for Emergency Assistance and Transportation; USD 250,000 Medical and Dental
- Covers pre-existing conditions (plan-dependent)
- 24/7 multilingual emergency assistance included
Target Users: Leisure travelers, cruise passengers, corporate travel managers
Emergency Assistance Services
Global emergency assistance network operating in 60 countries, handling medical transport, hospital referrals, lost document recovery, and evacuation coordination.
Key Features
- 425,000+ pre-screened assistance providers globally
- 5,000 coordinators in 35 call centers
- Direct-pay arrangements for inpatient medical expenses
- Telemedicine access
- Concierge services
Target Users: Policyholders, corporate travel programs
IRIS Identity Protection
Identity theft monitoring and resolution service using AI-powered breach detection.
Key Features
- Advanced monitoring technology for identity theft detection
- ScamAssist fraud protection
- AI-powered breach monitoring and notification
- Online personal data request and breach disclosure forms
Target Users: Consumers, employers
Beneficiary Companion
Life insurance policy enhancement launched in 2026 that manages administrative tasks associated with life insurance claims on behalf of beneficiaries.
Key Features
- Handles administrative details following a life insurance claim
- Reduces burden on beneficiaries during claim settlement
Target Users: Life insurance carriers, policyholders
eClaims Portal
Online claims submission and tracking platform available to travel insurance policyholders.
Key Features
- Online claim submission
- Real-time claim status tracking
- Digital document management
Target Users: Policyholders
At a Glance
- Headquarters
- San Diego, California, USA
- Employees
- 1000+
- Funding
- Private (subsidiary of Generali Group)
Category & Focus
- Category
- Specialty Solutions
- Subcategories
- Travel Insurance Identity Protection Emergency Assistance
- Insurance Verticals
- Specialty/E&S Life & Annuity
- Target Customers
- Consumers, Carriers, Brokers
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Last updated: 2026-05-12