Financial Agency
Insurance distribution BPO, system solutions, and IoT services for Japan's insurance industry
Overview
Financial Agency is an insurance technology solutions provider serving carriers and insurance companies across Japan and India. The company operates three business lines -- insurance distribution BPO, system solutions, and IoT services -- serving 58 insurance company partners and 86 corporate clients across life, property and casualty, and short-term insurance lines.
The company develops proprietary platforms for insurance distribution and administration, including an AI-powered quotation service (Hodengi) that matches customers with insurance plans, and an insurance aftercare platform (Yotsuba) for post-purchase customer support. System solutions include customer information management, policy administration, claims processing, and real-time analytics tools deployed for insurance carrier partners.
Founded in 2007 and publicly listed on the Japanese stock market, Financial Agency employs 728 staff across Japan and a subsidiary in India. The workforce has a 95.1% Financial Planner (FP) certification rate and serves as a significant infrastructure layer for Japan's insurance distribution ecosystem.
Products & Services
Hodengi (保デジ)
An AI-powered insurance quotation platform that presents users with insurance plans matched to their individual needs by analyzing product databases and user requirements.
Key Features
- Algorithmic insurance plan matching and recommendation
- Simplified user interface for quotation and plan comparison
- Integration with insurance carrier product databases
Target Users: Insurance consumers and carrier distribution channels
Yotsuba (よつば)
An insurance aftercare service for resolving insurance-related concerns following policy purchase, supporting customer retention.
Key Features
- Post-purchase customer support and concern resolution
- Policy management assistance
- Customer retention workflows for carriers
Target Users: Policyholders and carrier customer service teams
Insurance Distribution BPO
End-to-end business process outsourcing for insurance distribution operations.
Key Features
- Product planning support and market analysis
- Multi-channel sales support (telephone, email, web)
- Customer support and claims processing
- Digital contact center operations
- Telemedicine and health insurance cross-selling (via India subsidiary)
Target Users: Life and P&C insurance carriers
System Solutions
Proprietary system development and maintenance for insurance company operations.
Key Features
- Customer information management systems
- Policy administration systems
- Claims processing platforms
- Real-time data analytics and reporting tools
Target Users: Insurance carriers
Insurance IoT Services
Integrated IoT services connecting insurance operations with digital platforms.
Key Features
- Device integration for risk data collection
- Risk assessment and real-time monitoring
- IoT-triggered claims processing
Target Users: Insurance carriers
Cybersecurity Insurance Service
Automated cyber insurance attachment to cybersecurity-related products, combining risk assessment with bundled protection.
Key Features
- Automated cyber insurance attachment
- Risk assessment for cybersecurity products
- Bundled coverage and protection
Target Users: Corporate clients and insurers
FA Money Magazine
A financial information platform supervised by financial planners, providing educational content and insurance guidance.
Key Features
- Financial planner-supervised content
- Insurance education and guidance
- Consumer-facing money information
Target Users: Consumers
At a Glance
- Founded
- 2007
- Headquarters
- Tokyo, Japan
- Employees
- 501-1000
- Funding
- Public
Category & Focus
- Category
- Distribution & Sales
- Subcategories
- Insurance BPO Policy Administration Digital Quotation Insurance IoT
- Insurance Verticals
- Life & Annuity P&C Personal P&C Commercial Health
- Target Customers
- Carriers
Customers
- 58 Japanese insurance company partners (life, P&C, and short-term)
- 3 major Indian P&C carriers (via India subsidiary)
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Last updated: 2026-07-15