Digital Workforce

Business process automation and AI agent services for insurance claims and underwriting

Claims Technology Established Public

Overview

Digital Workforce Services Plc is a business process automation and AI services company serving insurance carriers, public sector organizations, healthcare systems, and financial institutions. The company provides robotic process automation (RPA), intelligent document processing, AI agents, and process mining services, with a dedicated insurance practice focused on claims management and underwriting automation.

The company delivers solutions through its Outsmart managed services platform and Agent Workforce product suite, which targets general insurance claims operations across the full claims lifecycle from first notice of loss through settlement. Agent Workforce automates intake, triage, fraud screening, coverage verification, and settlement processing using AI agents integrated with existing insurance core systems including Guidewire and Duck Creek.

Digital Workforce listed on Nasdaq First North Growth Market Finland (ticker: DWF) in December 2021 and serves 1000+ large global customers. In 2023 the company ranked highest in the Current Offering category of the Forrester Wave for Robotic Process Automation Services. Recent strategic partnerships with Davies and the 2025 acquisition of UK-based e18 Consulting expand its insurance automation capabilities in regulated markets.

Products & Services

Agent Workforce

A portfolio of AI agents purpose-built for general insurance claims management. Covers the full claims lifecycle from FNOL through final settlement for general insurance carriers and TPAs.

Key Features

FNOL automation with extraction of data from documents, images, and voice communications
Fraud pattern analysis and subrogation opportunity detection at point of intake
Claims triage with automated policy review, coverage verification, and assessment against underwriting rules
Settlement processing including payment instructions, policyholder communications, and completion tracking
Unstructured document handling for complex insurance data formats

Target Users: P&C insurance carriers, TPAs, general insurers

Outsmart Platform

A managed services platform combining process automation design, implementation, training, and 24/7 run management for enterprise automation programs.

Key Features

Integration with major RPA platforms including UiPath, Pega, Robocorp, Flowable, and Blue Prism
Process mining and continuous improvement capabilities
24/7 guaranteed uptime for production automation processes
Design, advisory, and consultation for automation strategy

Target Users: Enterprise insurance companies, healthcare systems, public sector organizations

Design & Implementation Services

Project-based services for automation strategy, process redesign, and technical implementation.

Key Features

Process studies and business redesign
IA talent augmentation and internal team mentoring
Tailored implementation for customer-specific requirements
Integration with enterprise insurance systems

Target Users: Insurance carriers, large enterprises initiating automation programs

At a Glance

Founded: 2015
Headquarters: Helsinki, Finland
Employees: 201-500
Funding: Public

Category & Focus

Category: Claims Technology
Subcategories: Process Automation Intelligent Document Processing Fraud Detection Underwriting Automation
Insurance Verticals: P&C Commercial Specialty/E&S Group Benefits
Target Customers: Carriers, TPAs

Customers

Large Nordic occupational pension insurance companies (multiple, named in customer references)
Major US integrated academic health system (1.4M USD annual contract, announced 2026)
1000+ large global customers across insurance, healthcare, public sector, and financial services