CRAWFORD & COMPANY
The world's largest publicly listed independent claims management provider, delivering end-to-end claims solutions across 70+ countries.
Overview
Crawford & Company is the world's largest publicly listed independent provider of claims management and outsourcing solutions, serving the global risk management and insurance industry since 1941. Founded by Jim Crawford in Columbus, Georgia, the company was built on three core principles: honesty and integrity above all, hard work pays, and knowledge and creativity is power.
Today, Crawford operates more than 700 offices in over 70 countries with approximately 10,000 employees and 50,000 field resources globally. The company manages USD 20B+ in claims annually, providing end-to-end claims management for property, casualty, auto, liability, and specialty lines. In November 2024, Crawford launched Turvi, a new SaaS insurtech platform designed to modernize claims processing workflow for the broader market.
Crawford serves commercial and personal lines carriers, self-insured corporations, third-party administrators, insurance brokers, Lloyd's Market participants, and government entities worldwide, spanning industries including construction, healthcare, manufacturing, marine, and mining.
Products & Services
Crawford iQ
Analytics and account management platform providing real-time visibility into open claims, account data, and performance metrics from desktop and mobile devices.
Key Features
- Real-time claims dashboard and reporting
- Account-level analytics and benchmarking
- Mobile and desktop accessibility
Target Users: Carrier clients and risk managers
TruLook
Adaptive claims handling model incorporating self-service mobile apps, drone inspections, and on-demand field services for efficient, flexible claims resolution.
Key Features
- Self-service policyholder mobile app
- Drone inspection integration
- On-demand field resource deployment
Target Users: Carriers requiring flexible claims handling capacity
WeGoLook
On-demand field inspection network providing alternative inspection services and data collection for claims, underwriting, and other verification needs.
Key Features
- Nationwide network of on-demand field agents
- Photo, video, and data collection services
- API integration for seamless ordering
Target Users: Carriers, TPAs, and risk managers needing field verification
Digital Desk
Automated single-portal claims adjusting platform for streamlined, end-to-end claims handling.
Key Features
- Unified claims workflow management
- Automated processing and routing
- Integration with core claims systems
Target Users: Carriers seeking digital-first claims handling
CoverAI
AI-driven coverage decision platform for automated coverage analysis and decision-making, reducing manual review time and improving consistency.
Key Features
- AI-powered coverage interpretation
- Automated decision support
- Audit trail and documentation
Target Users: Claims adjusters and coverage counsel
Digital Review
AI-powered estimate review technology for enhanced accuracy and efficiency in estimate processing, reducing leakage and improving cycle times.
Key Features
- Automated estimate analysis
- Discrepancy detection and flagging
- Integration with Xactimate and other estimating tools
Target Users: Property claims teams and TPAs
YouGoLook
Self-service inspection app enabling policyholders to report claims and provide damage assessments directly from their mobile devices.
Key Features
- Guided self-inspection workflow
- Photo and video capture
- Direct submission to claims system
Target Users: Policyholders and consumer-facing carriers
3D Property Scan
Partnership with HOVER for AI-powered 3D property imaging, enabling faster and more accurate damage assessments for property claims.
Key Features
- AI-generated 3D property models from photos
- Automated measurements and material calculations
- Remote assessment capability
Target Users: Property claims adjusters
Turvi
A new SaaS insurtech platform launched in November 2024 and headquartered at Atlanta Tech Village. Turvi offers solutions designed to improve claims processing workflow, expedite the estimating process, simplify coverage review, and enhance the customer experience for the broader insurance market.
Key Features
- Claims workflow management
- Coverage review automation
- Customer experience tools
Target Users: Carriers and TPAs seeking standalone SaaS claims solutions
Third-Party Administration (TPA)
Full TPA services for carriers and self-insured corporations, including claims administration, policy issuance, and account management.
Key Features
- End-to-end claims administration
- Regulatory compliance and reporting
- Dedicated account management
Target Users: Self-insured corporations and captive programs
Catastrophe Response
Dedicated catastrophe claims response capabilities with established networks for rapid deployment during major weather and loss events.
Key Features
- Pre-positioned catastrophe teams
- Renovo catastrophe management portal
- Surge capacity with 50,000+ field resources
Target Users: Carriers responding to large-scale loss events
At a Glance
- Founded
- 1941
- Headquarters
- Atlanta, Georgia, USA
- Employees
- 1000+
- Funding
- Public (NYSE: CRD.A, CRD.B)
Category & Focus
- Category
- Claims Technology
- Subcategories
- Loss Adjusting TPA Services Catastrophe Response Claims Automation AI-Powered Estimation
- Insurance Verticals
- P&C Personal P&C Commercial Specialty/E&S Workers Compensation
- Target Customers
- Carriers, TPAs, MGAs/MGUs, Brokers, Reinsurers
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Last updated: 2026-04-09