CLYDE

Embedded product protection for e-commerce: extended warranties, shipping protection, and return coverage at checkout.

Distribution & Sales Growth Acquired

Overview

CLYDE is an embedded product protection platform that enables e-commerce retailers to offer extended warranties, shipping insurance, and return protection directly at checkout or post-purchase. Founded in 2017 and later acquired by Cover Genius, CLYDE powers ownership enrichment experiences for retailers of all sizes across all 50 US states and more than 60 countries globally.

The platform integrates with major e-commerce systems including Shopify, Magento, Salesforce Commerce Cloud, and BigCommerce, and is available on leading marketplaces such as Amazon, eBay, and Wayfair. CLYDE supports a competitive network of insurance partners to deliver flexible, multi-year warranty coverage with AI-optimized pricing and dynamic product recommendations.

CLYDE has demonstrated strong market performance with a Net Promoter Score (NPS) of +65 and a TrustPilot rating of 4.7 stars (ranked number 1 in its category). The platform helps retailers reduce customer support tickets by 7x through streamlined claims management and automated issue resolution.

Products & Services

Extended Warranty

Flexible warranty programs of up to 5 years covering wear and tear, water damage, and accidental damage. Also offers AppleCare-style auto-renewing warranty plans. Licensed and authorized in all 50 US states and 60+ countries.

Key Features

Multi-year coverage up to 5 years
Coverage for wear and tear, water damage, and accidents
Auto-renewing subscription-style warranty plans
Competitive network of insurance carrier partners
AI-optimized pricing and dynamic product recommendations

Target Users: E-commerce retailers, direct-to-consumer brands

Shipping Protection

Global shipping insurance with real-time tracking and integrated return protection at checkout.

Key Features

Real-time shipment tracking
Return protection integrated at checkout
Global coverage

Target Users: E-commerce retailers

Product Registration & Resolution

Customer registration experience that captures product ownership data and automates positive issue resolution workflows.

Key Features

Product registration and customer data capture
Automated issue resolution workflows
Reduces customer support tickets by 7x
Improves customer loyalty and repeat purchases

Target Users: E-commerce retailers, direct-to-consumer brands

At a Glance

Founded: 2017
Headquarters: New York, NY, USA
Employees: 51-200
Funding: Acquired

Category & Focus

Category: Distribution & Sales
Subcategories: Embedded Insurance Extended Warranty Product Protection Return Protection
Insurance Verticals: P&C Personal Specialty/E&S
Target Customers: Consumers, Carriers