ClaimFriendy

AI-driven claims assistance and financing for health insurance policyholders in India

Claims Technology Startup Bootstrapped

Overview

ClaimFriendy is a claims technology and financing platform serving health insurance policyholders and hospitals in India. The company operates as a Loan Service Provider (LSP) bridging the gap between insurance reimbursement timelines and patient discharge needs, working alongside hospitals, insurers, and NBFC lending partners.

The platform delivers three core services: end-to-end claims assistance, reimbursement financing for non-network hospital admissions, and fast-track discharge financing. Its AI policy decoder condenses complex insurance documents into single-page summaries within minutes, while an AI-powered medical appraisal system enables loan approvals in approximately 10 seconds. Financing is disbursed on the same day through RBI-registered NBFC partners at zero cost to the patient.

Since its founding in 2021, ClaimFriendy has onboarded 500+ hospitals across India, including Apollo Hospitals, MAX Healthcare, and Medanta, and has facilitated management of over INR 200 crore in claims for more than 7,000 patients.

Products & Services

Friendy Bridge

Reimbursement financing product designed for policyholders admitted to non-network hospitals. Provides upfront settlement of hospital bills while the insurance reimbursement claim is processed.

Key Features

Covers non-panel hospital admissions
Immediate bill settlement via NBFC lending partners
Bridges gap between treatment and reimbursement timeline

Target Users: Health insurance policyholders at non-network hospitals

Friendy Express

Fast-track discharge financing that enables same-day hospital discharge while insurance pre-authorization or approval is pending.

Key Features

Interest-free repayment within 2-day window
Extended EMI option up to 3 months
Zero fees charged to the patient

Target Users: Patients awaiting insurance approval for discharge

Friendy Assist

End-to-end claim support service that guides policyholders through the claims process from admission to settlement.

Key Features

AI policy decoder: condenses 48-page policies to single-page summaries in approximately 10 minutes
Document quality control and preparation
Query handling, insurer follow-up, and settlement tracking

Target Users: Health insurance policyholders navigating cashless or reimbursement claims

At a Glance

Founded: 2021
Headquarters: Delhi, India
Employees: 11-50
Funding: Bootstrapped

Category & Focus

Category: Claims Technology
Subcategories: Claims assistance reimbursement financing AI policy analysis FNOL support
Insurance Verticals: Health
Target Customers: Consumers, Carriers