Claim Central
Claims management technology and outsourced services for insurers and brokers across APAC and beyond
Overview
Claim Central is a claims technology and outsourced services company serving insurers, brokers, and underwriters across property and motor lines. Headquartered in Sydney, Australia, the company operates in Australia, New Zealand, the United States, and South Africa, handling both business-as-usual and catastrophe claims.
The company delivers claims services through a combination of managed service operations and proprietary SaaS platforms. Its technology stack includes Wilbur, a modular claims management platform; ClaimLogik, a digital supply chain orchestration platform connecting insurers to assessors, builders, and first responders; and Livegenic, a cloud-based video streaming tool for virtual claims collaboration. In 2024, Wilbur was recognized as a Technology Standout by Celent in their Claims Systems Vendors report covering APAC solutions. In 2026, Wilbur was separated and capitalized as a standalone business.
AUB (Austbrokers), a major Australian broking group, became a strategic investor in Claim Central in December 2023, with board representation and a partnership expanding the Wilbur platform across the AUB network. Total revenue reached AUD 107.7 million in 2023.
Products & Services
Wilbur
A modular, configurable SaaS platform for insurance claims management. Wilbur covers the full claims lifecycle from first notification of loss (FNOL) through to completion.
Key Features
- Configurable modules for claim management, lodgement, assessment, repair management, and supplier networks
- Back-end configuration tools recognized for affordability among APAC core claims solutions
- Integration with Livegenic for video-based documentation and collaboration
Target Users: Insurers, brokers, and underwriters managing property claims
ClaimLogik
A digital supply chain orchestration platform that connects insurers, customers, and brokers to assessors, builders, and first responders in automated sequence from FNOL through completion.
Key Features
- End-to-end claim orchestration from FNOL to settlement
- Integration with Livegenic for real-time video documentation
- API and integration capabilities for core insurance systems
Target Users: Insurers and brokers managing property claims
Livegenic
A cloud-based, real-time video streaming and field documentation platform for virtual claims collaboration. Acquired by Claim Central in 2020.
Key Features
- Real-time video communication between adjusters, contractors, and policyholders
- Customer self-service documentation collection
- Integration into ClaimLogik and Wilbur workflows
Target Users: Claims adjusters, appraisers, contractors, policyholders
Claim Central Property
Outsourced property claims management service handling restoration, assessment, and repair for residential, strata, and commercial property claims.
Key Features
- Business-as-usual and catastrophe event claims handling
- Network of restoration and repair suppliers
- Coverage across residential, strata, and commercial segments
Target Users: Insurers and underwriters
Hello Claims
Managed motor vehicle claims service handling assessment and repair workflows.
Key Features
- Streamlined motor claims processing workflows
- Assessment and repair management
Target Users: Insurers managing motor claims
Helio Restoration
Mitigation and restoration services for residential, strata, and commercial property claims across Australia.
Key Features
- Preventative and remedial restoration services
- Australia-wide coverage
Target Users: Insurers with property claims requiring physical restoration
At a Glance
- Founded
- 2000
- Headquarters
- Sydney, Australia
- Employees
- 201-500
- Funding
- PE-Backed
Category & Focus
- Category
- Claims Technology
- Subcategories
- Claims management platforms digital supply chain orchestration virtual claims collaboration outsourced claims services
- Insurance Verticals
- P&C Personal P&C Commercial
- Target Customers
- Carriers, Brokers, MGAs/MGUs
Customers
- Top Florida insurers (TradesPlus/Livegenic deployment, 2020)
- Multiple leading Australian and New Zealand insurers
- AUB (Austbrokers) network brokers
Links
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Last updated: 2026-06-22