boost.ai

Enterprise conversational AI platform for automated customer service in regulated industries

Customer Engagement Growth PE-Backed

Overview

boost.ai is a customer engagement and conversational AI platform for enterprises in regulated industries, including insurance, banking, and telecommunications. Founded in 2016 in Sandnes, Norway, the company develops AI-powered virtual agents that automate customer service, internal support, and sales interactions across chat and voice channels.

The platform uses a hybrid AI approach combining multiple AI models to handle customer inquiries with high accuracy and auditability. It is delivered as a SaaS solution with a no-code/low-code authoring environment, enabling non-technical teams to build and manage AI virtual agents. For the insurance sector, the platform includes pre-built topics covering policy updates, coverage inquiries, claims initiation, and plan purchases, and supports smooth escalations to live agents. The platform integrates with 27+ contact center systems and major enterprise software through a custom API connector.

boost.ai operates more than 600 live AI agents across all sectors, processing over 150 million automated conversations per year. The company is backed by Nordic Capital, which invested in 2021 to support international growth beyond the Nordics into the UK, Europe, North America, and Latin America. In 2025, boost.ai was recognized as a Leader in the Gartner Magic Quadrant for Conversational AI Platforms, and achieved SOC 2 Type II certification in April 2026.

Products & Services

Chat

Automated chat solution providing 24/7 self-service for customer inquiries, account management, and support. In insurance, the chat product handles policy updates (mileage adjustments, premium rates, billing), coverage inquiries, claims filing initiation, and plan purchases.

Key Features

AI-powered responses with automated resolution for 80%+ of customer interactions
Pre-built insurance-specific topic library covering service and claims scenarios
Escalation to human agents with full conversation context transfer
Omnichannel deployment across web, mobile, and messaging platforms

Target Users: Insurance carriers, banks, and telecoms customer service teams

Voice

Voice-based AI agent for phone channel automation. Updated in 2025, and expanded in March 2026 with Adaptive Voice, which enables dynamic agentic experiences over voice channels. Integrates with telephony providers including Twilio, Vier, and others.

Key Features

Natural language voice interaction for inbound customer calls
Adaptive Voice for multi-step agentic flows over the phone
Integration with major telephony and contact center platforms
Escalation to live agents with context handoff

Target Users: Enterprise contact center and customer experience teams

Agentic AI

Advanced AI agent capabilities for multi-step task automation. Enables AI agents to perform complex sequences of actions within defined guardrails, moving beyond single-turn question answering toward end-to-end process automation.

Key Features

Multi-step workflow automation within compliance boundaries
Orchestration of AI agents across systems and channels
Auditability controls for regulated industry use cases

Target Users: Enterprises requiring process automation in regulated environments

Agent Assist

Real-time AI support tool for human customer service agents during live interactions. Provides information retrieval and response suggestions to reduce handling time and improve consistency.

Key Features

Real-time AI suggestions during live customer interactions
Fast access to knowledge base content
Consistency and compliance guardrails for agent responses

Target Users: Human contact center agents

At a Glance

Founded: 2016
Headquarters: Sandnes, Norway
Employees: 51-200
Funding: PE-Backed

Category & Focus

Category: Customer Engagement
Subcategories: Conversational AI Virtual Agents Voice Automation Agent Assist
Insurance Verticals: P&C Personal P&C Commercial Specialty/E&S Life & Annuity
Target Customers: Carriers, Brokers, MGAs/MGUs

Customers

Tryg -- Nordic insurance group; virtual agent volume equivalent to approximately 25 employees
Aspire General Insurance -- 80% support automation; 115% increase in chat capacity
Ageas -- 77% FAQ resolution; 10,000 monthly interactions handled
ALM Brand -- Nordic insurer
IF Insurance -- Nordic insurer
Staysure -- Travel insurance; partnership announced September 2025
Nordea, DNB, Santander (banking)
Telenor, Vodafone (telecommunications)
Trading 212, Vipps, MSU Federal Credit Union (financial services)