Assistbox

AI-powered video engagement platform for remote customer interactions in insurance and enterprise

Claims Technology Growth Bootstrapped

Overview

Assistbox is a video engagement and remote claims platform for insurers and other enterprise sectors, enabling organizations to serve customers through secure, AI-assisted video communication. The company targets carriers and other insurance organizations that need to conduct remote damage assessments, claims processing, and customer onboarding without requiring in-person interactions.

The platform is built on proprietary video infrastructure -- no third-party SDKs -- and delivers capabilities including remote device control, optical character recognition (OCR), NFC verification, two-factor authentication, and AI-powered analytics. Deployment is available both on-premises and in the cloud, with white-label options for brand customization. The platform also supports mobile applications on iOS, Android, and Huawei AppGallery.

Assistbox reports 50+ enterprise customers across finance, insurance, retail, telecom, and healthcare verticals. Notable insurance customers include AXA, Sompo, HDI, and Anadolu Sigorta. The company is bootstrapped and Turkey-based, operating in EMEA markets.

Products & Services

Video Engagement Platform

A proprietary video infrastructure platform enabling insurers and enterprises to conduct remote customer interactions via secure video calls with advanced communication features.

Key Features

AI-assisted video call center with live supervisor monitoring
Remote mobile device control for guided customer assistance
OCR, NFC verification, and two-factor authentication
Session management for multi-participant calls
White-label and on-premises deployment options

Target Users: Insurance carriers, banks, enterprise customer service teams

Remote Claims Adjustment

A vertical solution enabling insurers to conduct damage assessments and claims processing remotely, replacing in-person site visits with video-based inspections.

Key Features

Video-based damage assessment and documentation
Integration with claims workflows
Remote device control for guided customer photo capture
AI-powered analytics and reporting

Target Users: P&C carriers, claims adjusters

Authentication & Security Module

Enterprise-grade identity verification and security layer for video-based customer interactions.

Key Features

Two-factor authentication (2FA)
Single sign-on (SSO) integration
Data masking and end-to-end encryption
ISO 27001 and SOC 2 aligned security controls

Target Users: Carriers, banks, regulated enterprises

At a Glance

Founded: 2018
Headquarters: Istanbul, Turkey
Employees: 11-50
Funding: Bootstrapped

Category & Focus

Category: Claims Technology
Subcategories: Remote Claims Adjustment Customer Engagement Video Communication
Insurance Verticals: P&C Personal P&C Commercial Specialty/E&S
Target Customers: Carriers