ALE SOLUTIONS

The nation's leading provider of technology-based temporary housing for displaced policyholders and catastrophe teams.

Claims Services Established Acquired

Overview

ALE Solutions is the nation's leading provider of technology-based temporary housing for displaced policyholders and catastrophe response teams. Founded in 2001 in St. Charles, Illinois, the company works on behalf of insurance carriers and adjusters to place displaced families in hotels, corporate apartments, furnished single-family homes, or travel trailers -- as close as possible to their schools, jobs, and communities -- within 24 hours of the initial referral.

ALE's model is built around deep insurance industry integration: every placement is initiated by and coordinated with a claims adjuster, and all billing and reporting flows directly to the carrier. The company's proprietary technology platform -- including the MyALE Claims Portal and the MyALE HOME mobile app -- connects adjusters, policyholders, and housing providers in a single workflow, eliminating manual handoffs and reducing claim cycle times.

In September 2021, ALE Solutions was acquired by FLEETCOR Technologies (now Corpay, NYSE: CPAY) for approximately USD 430 million, expanding Corpay's specialized lodging business into the insurance vertical.

Products & Services

MyALE Claims Portal

A cloud-based claims management portal that gives adjusters and managers a single interface to initiate and manage temporary housing claims, extend hotel stays, access invoices, enforce policy limits, and track key performance metrics.

Key Features

Role-specific adjuster and manager views
Real-time claim data and housing cost visibility
Invoice access and receipt capture
Hotel stay extension requests
Integration with carrier claims platforms (including Guidewire ClaimCenter)
Reporting and analytics dashboards

Target Users: Insurance adjusters, claims managers, carrier operations teams

MyALE HOME App

The industry's first mobile app built specifically for displaced policyholders, launched in April 2022. Available on iOS and Android.

Key Features

Manage all aspects of temporary housing stay from any mobile device
Push notification updates on housing status and next steps
Request hotel and housing extensions
Receive confirmation details and directions
Contact landlords and hotels directly
Reach ALE representatives 24/7/365
Upload and store Loss of Use receipts (meals, pet housing, utilities)
Adjuster and policyholder can access receipts within the app

Target Users: Displaced policyholders

Temporary Housing Placement

End-to-end placement of displaced policyholders in hotels, corporate apartments, single-family homes, and travel trailers. ALE's hotel volume exceeds all competitors combined, supplemented by Corpay's expanded hotel network.

Key Features

24-hour placement guarantee
Local housing prioritized near policyholder's school, work, and community
Fully furnished long-term rental homes
Catastrophe event deployment (boots-on-the-ground support)
24/7/365 live representative availability

Target Users: Insurance carriers, adjusters, displaced homeowners

At a Glance

Founded: 2001
Headquarters: St. Charles, Illinois
Employees: 201-500
Funding: Acquired

Category & Focus

Category: Claims Services
Subcategories: Temporary Housing Additional Living Expenses (ALE) Catastrophe Response
Insurance Verticals: P&C
Target Customers: Carriers, Adjusters (on behalf of policyholders)