Vozy
Conversational AI platform for enterprise customer engagement across voice, chat, and messaging
Overview
Vozy is a conversational AI and automation platform for large B2C enterprises, with an explicit focus on the insurance sector among its primary verticals. The company provides AI-powered virtual agents, speech analytics, and omnichannel automation tools that handle customer interactions across voice, chat, and messaging channels. Founded in 2015 in Medellin, Colombia, Vozy is now headquartered in Miami, Florida, and operates offices in Medellin and Mexico City.
The platform combines four core products -- Lili Resolve, Lili Assist, Lili Analyze, and Lili Recover -- delivered as SaaS on AWS infrastructure. The products address first-contact resolution, agent augmentation, conversation analytics, and automated collections. Key enterprise integrations include Salesforce and Twilio. Security certifications include SOC 2 Type I and II, ISO 27001, ISO 27017, and ISO 27018.
Vozy serves over 110 enterprise customers across 14 Latin American countries. Named insurance customers include Mapfre. The company raised a pre-Series A round of USD 5M in 2023 to fund expansion into the US and Spain, bringing total disclosed funding to approximately USD 8.1M. Annual revenue was reported at USD 8.7M in 2024.
Products & Services
Lili Resolve
AI-powered virtual agent for first-contact resolution. Automates initial customer interactions to resolve over 50% of cases without human escalation.
Key Features
- Autonomous handling of inbound voice and chat inquiries
- Configurable workflows for insurance and collections use cases
- Integration with core systems for real-time data access
Target Users: Customer service teams, claims intake, policyholder support
Lili Assist
Agent assistance platform that centralizes conversations across voice, chat, messaging, and email in a unified workspace.
Key Features
- AI-powered response suggestions and next-best-action prompts
- Omnichannel conversation history in a single interface
- Reported 7x increase in agent handling capacity
Target Users: Contact center agents and supervisors
Lili Analyze
Conversation analytics tool that analyzes 100% of customer interactions for quality and insight.
Key Features
- Automated speech and text analytics across all channels
- Sentiment and intent scoring per interaction
- Agent performance dashboards and coaching triggers
Target Users: Operations managers, quality assurance teams
Lili Recover
Autonomous collections and debt recovery agent with domain-specific modules.
Key Features
- AI-driven outreach for collections campaigns
- Negotiation workflows with configurable settlement parameters
- Reported 60%+ increase in portfolio recovery rates
Target Users: Financial services, insurance premium recovery teams
At a Glance
- Founded
- 2015
- Headquarters
- Miami, Florida, USA
- Employees
- 51-200
- Funding
- Pre-Series A
Category & Focus
- Category
- Customer Engagement
- Subcategories
- Conversational AI Virtual Agents Speech Analytics IVR Modernization
- Insurance Verticals
- P&C Personal P&C Commercial Life & Annuity
- Target Customers
- Carriers, Brokers
Customers
- Mapfre (insurance)
- BCP (banking)
- Scotiabank (banking)
- Celsia (utilities)
- Unicomer (retail)
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Last updated: 2026-05-18