Overview
Verint is a customer experience (CX) automation platform provider serving insurance carriers and other large enterprises. The company offers AI-powered bots and analytics tools that automate contact center operations, agent performance management, and customer interactions across voice, digital, and back-office channels.
The platform is built around the Da Vinci AI engine, which integrates Verint's proprietary models with third-party large language models. Products are delivered via a cloud-native, open architecture that connects to existing contact center, CCaaS, and CRM systems. Core capabilities include workforce management, quality management, speech analytics, fraud detection on FNOL calls, and real-time agent coaching.
Verint serves approximately 10,000 organizations across 175+ countries, including more than 80 of the Fortune 100. In November 2025, private equity firm Thoma Bravo completed a USD 2 billion acquisition of Verint and merged the company with its portfolio company Calabrio to create a combined AI-powered CX platform. Annual revenue exceeds USD 900 million, and AI-related ARR reached USD 354 million in fiscal year 2025.
Products & Services
Verint Open Platform
Cloud-native, open CX automation platform integrating AI, analytics, and workflow automation across contact center, back-office, and digital channels. Built around the proprietary Da Vinci AI engine.
Key Features
- Open architecture connects to existing enterprise contact center and CRM systems
- AI-powered bots for quality, coaching, scheduling, knowledge, and data insights
- Supports voice, digital, back-office, and mobile channels
Target Users: Enterprise carriers and financial institutions
Da Vinci AI
Verint's proprietary AI technology that integrates commercially available large language models alongside Verint's own models to power all platform bots and analytics.
Key Features
- Integrates third-party LLMs including OpenAI models
- Powers automated scoring, coaching, and forecasting across the platform
- Enables explainable AI outputs for compliance-sensitive use cases
Target Users: Insurance contact center operations and compliance teams
Workforce Management
AI-driven forecasting and scheduling to match staffing to demand across channels, with employee schedule flexibility tools.
Key Features
- AI-powered demand forecasting across voice and digital queues
- Timeflex Bot for agent-driven schedule flexibility
- Real-time adherence monitoring and capacity optimization
Target Users: Insurance contact center managers and operations teams
Quality Bot (Automated Quality Management)
AI-powered bot that automatically evaluates 100% of agent interactions against scoring rules, replacing manual sampling with continuous monitoring.
Key Features
- Full-population scoring across all calls and digital interactions
- Configurable compliance and performance scoring criteria
- Integration with speech analytics for interaction review
Target Users: Quality assurance and compliance teams at insurance carriers
Trust Bot
Behavioral analytics and explainable AI for fraud detection in contact centers, specifically designed for First Notification of Loss (FNOL) calls.
Key Features
- Analyzes voice interactions for behavioral fraud signals
- Patented analytics operate passively without disrupting the customer conversation
- Delivers explainable risk scores for claims operations review
Target Users: Claims fraud teams at P&C carriers
Speech Analytics
Near-real-time analysis of voice interactions with employee performance scorecards, call visualization, and screen recording integration.
Key Features
- Near-real-time transcription and topic detection
- Employee performance scorecards and trend analysis
- Anomaly detection across large call volumes
Target Users: Claims and service center managers at insurance carriers
At a Glance
- Founded
- 1994
- Headquarters
- Melville, New York, USA
- Employees
- 1000+
- Funding
- PE-Backed
Category & Focus
- Category
- Customer Engagement
- Subcategories
- Contact Center AI Workforce Management Speech Analytics Quality Management Fraud Detection
- Insurance Verticals
- P&C Personal P&C Commercial Life & Annuity Health
- Target Customers
- Carriers, TPAs
Customers
- Guardian Life -- 20% productivity improvement, 20% reduction in call volume, 10-15% back-office capacity gain, and 30% overtime reduction
- IAG -- 40% increase in digital channel interactions and 20% reduction in call handling times
- Wesleyan -- 20% cost savings in underwriting operations
- AXA
- Top U.S. insurance company (unnamed) -- USD 13 million multi-year deal across 6,500+ agents
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Last updated: 2026-05-18