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Ushur

AI-powered Customer Experience Automation platform for insurance and healthcare

Customer Engagement Growth Series C+
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Overview

Ushur is a Customer Experience Automation (CXA) platform for insurance carriers, health payers, and other regulated-industry enterprises. The platform enables organizations to automate policyholder and member interactions across the full relationship lifecycle -- from onboarding and enrollment to claims handling and renewals -- without replacing core systems of record.

The platform delivers enterprise AI agents capable of planning, reasoning, and resolving customer requests end-to-end across SMS, email, voice, and web channels. A no-code/low-code orchestration environment called Ushur Studio lets business teams configure and deploy workflows using 50+ pre-built automation scenarios. Compliance, auditability, and security certifications (HIPAA, SOC 2, HITRUST r2) are embedded into the platform architecture rather than added as an afterthought.

Ushur has raised USD 107M in total funding, most recently a USD 15M Series D from 8VC in February 2025. The company counts more than 100 enterprises among its customers, including Aflac, Cigna, Sun Life, and Irish Life, with particular depth in P&C, life and accident, and health payer segments. The platform is available on AWS Marketplace and recognized in the InsurTech100 2025 listing.

Products & Services

Enterprise AI Agents

Autonomous AI agents that plan, retrieve data, validate inputs, and resolve complex customer requests end-to-end without human intervention. Designed for regulated-industry compliance and full auditability.

Key Features

  • End-to-end resolution of customer requests without escalation
  • Reasoning and retrieval over enterprise knowledge and policy data
  • Compliance-ready interaction records for audit purposes

Target Users: P&C and life & accident carriers, health payers

Ushur Studio

A no-code/low-code orchestration environment that enables business users to build and deploy customer journeys. Includes 50+ pre-built automation templates for insurance-specific workflows.

Key Features

  • Visual workflow builder with drag-and-drop interface
  • Pre-built scenario library for FNOL, renewals, group benefits onboarding, and more
  • Integration connectors for Salesforce, ServiceNow, Zendesk, and Dynamics 365

Target Users: Business analysts and operations teams at carriers and payers

Omnichannel Continuity

Persistent engagement across SMS, email, voice, and web that maintains interaction context across channels, allowing customers to switch channels without losing conversation state.

Key Features

  • Unified interaction threads across SMS, email, voice, and web
  • Context preservation across channel switches
  • Proactive outbound and reactive inbound engagement

Target Users: Carriers and payers with multi-channel customer service operations

Ushur Insights

Analytics and reporting tools providing visibility into customer experience workflow performance, engagement metrics, and compliance audit trails.

Key Features

  • Workflow performance dashboards
  • Customer engagement analytics
  • Compliance audit logs

Target Users: Operations managers and compliance teams

At a Glance

Founded
2014
Headquarters
Santa Clara, California, USA
Employees
201-500
Funding
Series C+

Category & Focus

Category
Customer Engagement
Subcategories
Customer communication automation AI agents workflow orchestration omnichannel engagement
Insurance Verticals
P&C Personal P&C Commercial Life & Annuity Health Group Benefits
Target Customers
Carriers, TPAs, Employers

Customers

  • Aflac
  • Cigna
  • Sun Life
  • Irish Life
  • CalOptima
  • CenCal Health
  • Evernorth
  • Benefitfocus
  • Freedom Mortgage
  • Lincare

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Last updated: 2026-05-18