The CareVoice

Embedded health and wellness solutions for life and health insurers

Customer Engagement Growth Series B

Overview

The CareVoice is a customer engagement platform for life and health insurers, providing embedded digital health and wellness solutions to carriers across 15 countries in Asia-Pacific, Europe, and North America. Founded in 2013, the company maintains offices in Hong Kong, Shanghai, Singapore, and Paris.

The flagship product, CareVoiceOS, is a healthcare operating system delivered as SaaS with an API-based architecture. The platform provides a pre-built library of configurable health journeys that insurers can adapt to customer segments and deploy across web, mobile, and white-labeled SuperApp channels. Standard go-live is approximately two weeks. An open ecosystem integrates 70+ global and regional digital health service providers, enabling insurers to embed third-party solutions without custom development.

The CareVoice has raised approximately USD 22M across six funding rounds, including a USD 10M Series B in March 2024 led by Apis Insurtech Fund I. Deployments include major global carriers such as Prudential, AXA, MetLife, Cigna, and Generali. Published platform benchmarks include 30-70% increases in monthly active user engagement and 7-15% improvements in policyholder retention for retail life business.

Products & Services

CareVoiceOS

CareVoiceOS is a healthcare operating system for life and health insurers that provides configurable digital health and wellness engagement. The platform connects insurers with their policyholders through a modular, API-based architecture and pre-built health journey library.

Key Features

Pre-built configurable health journey library adaptable to customer segments and populations
Multiple deployment channels including web, mobile, and white-labeled SuperApp
Open ecosystem with 70+ global and local digital health service provider integrations
Rapid deployment with typical go-live in two weeks
Localization support covering language translation and regional regulatory compliance

Target Users: Life and health insurers seeking to increase policyholder engagement and improve customer retention

At a Glance

Founded: 2013
Headquarters: Shanghai, China
Employees: 51-200
Funding: Series B

Category & Focus

Category: Customer Engagement
Subcategories: Policyholder portals mobile apps embedded insurance digital health platforms
Insurance Verticals: Life & Annuity Health Group Benefits
Target Customers: Carriers