SPLICE Software
Multi-channel customer communication platform for insurance carriers and agencies.
Overview
SPLICE Software is a customer engagement platform that provides automated, personalized multi-channel communication tools for insurance carriers, agencies, and health plans. Founded in 2006 by Tara Kelly in Calgary, the company serves clients in insurance, retail, finance, and healthcare, with a primary focus on the insurance sector.
The company's flagship product, the Dialog Suite, is a patented SaaS platform that enables organizations to create, deliver, and measure communications across voice, SMS, email, and chat channels. The platform uses data-driven logic and AI-powered personalization to optimize message timing, channel selection, and content for each recipient. SPLICE holds US Patent 9348812 for personalized message generation.
SPLICE operates as a bootstrapped company with approximately 20 employees. The company added 15 new insurance clients in 2024 and has expanded integrations with major insurance platforms including Duck Creek, Guidewire, Salesforce, and Socotra. Notable customers include Mutual Benefit Group, with integrations to Insuresoft and other carriers.
Products & Services
Dialog Suite
Patented enterprise platform for building and delivering personalized multi-channel insurance communications across the full policyholder lifecycle. Supports outbound and inbound channels and integrates with core insurance systems and CRMs.
Key Features
- Data-driven dialog workflows for voice, SMS, email, and chat
- Personalization engine optimizing message content, timing, and channel
- Measurement and analytics for communication outcomes
Target Users: Insurance carriers and agencies
Talk and Talk+
Core communication platform for outbound and inbound messaging. The enhanced Talk+ tier (updated 2024) adds advanced text and chat automation powered by AI. Full AI Voice capabilities were added in September 2025.
Key Features
- AI-powered automated voice and text communications
- Inbound and outbound messaging support
- Opt-in management for SMS/text channels
Target Users: Insurance carriers and agencies
Voice of Customer
Survey tools for collecting policyholder feedback including NPS, eNPS, CSAT, and CES surveys.
Key Features
- NPS and CSAT survey delivery via multiple channels
- Customer satisfaction and effort score measurement
- Integration with core communication workflows
Target Users: Insurance carriers and agencies
At a Glance
- Founded
- 2006
- Headquarters
- Calgary, Alberta, Canada
- Employees
- 11-50
- Funding
- Bootstrapped
Category & Focus
- Category
- Customer Engagement
- Subcategories
- Policyholder Communications Multi-Channel Messaging Automated Outreach
- Insurance Verticals
- P&C Personal P&C Commercial Health
- Target Customers
- Carriers, Agents/Agencies
Customers
- Mutual Benefit Group
- Insuresoft
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Last updated: 2026-04-09