Sedgwick
The world's leading global risk and claims administration partner, serving 59% of Fortune 500 companies across 80 countries.
Overview
Sedgwick is the world's leading global risk and claims administration partner, founded in 1969 by Bob Young as National Compensation Services. Headquartered in Memphis, Tennessee, the company operates across 80 countries with 31,000+ colleagues and serves 59% of Fortune 500 companies.
The company manages claims across workers' compensation, general liability, auto, property, employee absence, and product recall. Sedgwick combines AI-enabled technology -- including its viaOne claims management platform -- with human expertise to deliver integrated risk and benefit solutions. In September 2024, The Carlyle Group and Stone Point Capital invested USD 1B in a private equity round.
Sedgwick continues to expand its technology capabilities, launching generative AI-powered claims summaries in early 2025 and a new Global Specialty platform in January 2026. The company's fraud detection strategy generated GBP 41M in savings for clients in 2025.
Products & Services
Claims Administration
End-to-end management of workers' compensation, general liability, auto liability, and professional liability claims for self-insured and insured employers and carriers. Supports millions of claims annually across catastrophes, accidents, and standard claims scenarios.
Key Features
- Multi-line claims handling (workers' comp, GL, auto, professional liability)
- Digital claims intake and triage via viaOne platform
- Catastrophe response and large-loss management
Target Users: Self-insured employers, insurance carriers, public entities
viaOne Platform
AI-enabled claims management platform integrating digital intake, predictive analytics, generative AI summaries, and automated workflow management. Launched generative AI claims summary feature in February 2025 providing 12-month summaries, reserve suggestions, and next best actions.
Key Features
- Generative AI claims summaries with reserve recommendations
- Integration with Workday for HR and absence management
- ElasticPress autosuggest search for case navigation
Target Users: Claims adjusters, case managers, risk managers
Loss Adjusting
Property and auto loss adjusting, global specialty adjusting, and catastrophe response services. In May 2025, Sedgwick launched Digital Adjust Pro combining desk adjusting capabilities with an outsourced support model.
Key Features
- Digital Adjust Pro for desk and outsourced adjusting
- Global Specialty platform (launched January 2026) for complex losses including marine, energy, and technical risks
- Catastrophe response at scale
Target Users: Carriers, self-insured employers, reinsurers
Benefits Administration
Absence management (FMLA, STD, LTD), workplace accommodations, unemployment compensation management, and employee wellbeing services.
Key Features
- FMLA, STD, and LTD absence management
- Workplace accommodations tracking
- Unemployment compensation management
Target Users: Employers, HR departments
Product Recall
Brand protection and product recall management services for manufacturers, retailers, and distributors, including incident response and regulatory support.
Key Features
- End-to-end recall campaign management
- Regulatory and consumer notification support
- Brand protection advisory
Target Users: Manufacturers, retailers, distributors
At a Glance
- Founded
- 1969
- Headquarters
- Memphis, Tennessee, USA
- Employees
- 1000+
- Funding
- PE-Backed
Category & Focus
- Category
- Claims Technology
- Subcategories
- Claims Administration Loss Adjusting Benefits Administration Product Recall TPA Services
- Insurance Verticals
- Workers Compensation P&C Commercial P&C Personal Health Group Benefits Specialty/E&S
- Target Customers
- Carriers, Employers, TPAs
Customers
- 59% of Fortune 500 companies (across healthcare, retail, food and beverage, technology, manufacturing)
Links
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Last updated: 2026-04-09