Overview
Qoala is an omnichannel insurance distribution platform serving the Southeast Asian market, with operations across Indonesia, Malaysia, Thailand, Vietnam, and the Philippines. The company provides three distribution channels: a direct-to-consumer mobile app for comparing and purchasing policies, a digital platform for independent insurance agents, and an embedded insurance solution for enterprise clients. It works with 260+ insurance carrier partners and serves more than 9 million end customers.
The platform is built on a microservices architecture hosted on AWS, with machine learning capabilities for fraud detection and claims processing. Digital underwriting APIs enable policy issuance in hours compared to a traditional two-week turnaround. Qoala processes over 115,000 claims per year and handles approximately 60% of claims in-house. Integrations extend to major regional consumer platforms including Traveloka, Dana, and Kredivo, giving enterprise partners an embedded insurance distribution channel that reduces insurance cost structure by an average of 25%.
Since its founding in 2018, Qoala has distributed more than 170 million policies and grown gross written premium more than 15x between 2020 and 2023. The company raised a USD 47M Series C round in March 2024 co-led by PayPal Ventures and MassMutual Ventures, bringing total funding to USD 134M. It has been recognized by CB Insights on its Fintech 100 and Insurtech 50 lists for 2023 and named to the World's Top 150 InsurTech Companies by CNBC and Statista in 2024.
Products & Services
Qoala App
A direct-to-consumer digital insurance marketplace available in Indonesia and other Southeast Asian markets. Users can compare, purchase, and manage policies covering cars, motorcycles, property, personal accidents, travel, health, life, hospital cash plans, and tropical disease insurance. Claims can be submitted digitally via image upload.
Key Features
- Multi-product insurance comparison across 260+ carrier partners
- Digital policy issuance and management
- Mobile-first design with multi-language support
Target Users: Individual consumers in Southeast Asia
Qoala Plus
A digital platform for independent insurance agents and marketers to sell insurance products. Provides an all-in-one dashboard for managing quotes, tracking team sales performance, and processing commissions with instant withdrawal functionality.
Key Features
- Commission management with transparent tracking and instant withdrawal
- Team performance dashboard and sales analytics
- Access to the full product catalog across carrier partners
Target Users: Independent insurance agents and insurance marketers
Qoala for Enterprise
A B2B2C embedded insurance solution enabling consumer-facing platforms and marketplaces to offer insurance products within their existing user experience. Enterprise partners earn an incremental revenue stream while reducing their insurance cost structure.
Key Features
- Embedded insurance API integration with digital consumer platforms
- Digital underwriting APIs enabling policy issuance in hours
- White-label distribution for 50+ consumer platform partners
Target Users: Digital consumer platforms, e-commerce marketplaces, financial services apps
FairDee
A Thai insurtech brand acquired by Qoala in March 2021. Operates as Qoala's distribution vehicle in the Thai market, offering insurance products to Thai consumers and agents.
Key Features
- Insurance distribution for the Thai market
- Localized product offerings and customer support
Target Users: Thai consumers and insurance agents
At a Glance
- Founded
- 2018
- Headquarters
- Jakarta, Indonesia
- Employees
- 201-500
- Funding
- Series C+
Category & Focus
- Category
- Distribution & Sales
- Subcategories
- Embedded Insurance Digital Marketplace Agent Platform
- Insurance Verticals
- Life & Annuity P&C Personal Health
- Target Customers
- Carriers, Agents/Agencies, Consumers
Customers
- Traveloka -- embedded insurance distribution
- Dana (digital wallet) -- embedded insurance distribution
- Kredivo (buy-now-pay-later) -- embedded insurance distribution
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Last updated: 2026-06-05