PolyAI

Enterprise voice AI agents for customer service and insurance operations

Customer Engagement Growth Series D

Overview

PolyAI is a voice AI platform for enterprise customer service operations, with a dedicated insurance vertical serving carriers and health insurers. The company builds conversational AI agents that handle inbound calls for claims status, policy inquiries, customer authentication, billing, and account transactions via natural spoken dialogue.

The platform is built on PolyAI's proprietary Raven model, trained on over 1 billion enterprise conversations. Agents are deployed through the Agentic Dialog Platform, which supports both voice and chat modalities and integrates with enterprise telephony and CRM systems. The platform is certified SOC 2, HIPAA, GDPR, and PCI DSS, making it suitable for regulated insurance environments. Speech recognition is powered by NVIDIA NIM and Riva, enabling accurate understanding across accents and dialects in 75 languages.

Founded in 2017 as a Cambridge University spin-out, PolyAI serves over 100 global enterprises across insurance, financial services, healthcare, hospitality, and retail. The company raised USD 86M in a Series D round in December 2025 at a USD 750M valuation, bringing total funding to over USD 200M. PolyAI reported 2,000+ live deployments across more than 25 countries and was ranked the fastest-growing AI company in the Deloitte UK Technology Fast 50.

Products & Services

Agentic Dialog Platform

Core enterprise platform for building, deploying, and managing conversational AI agents across voice and chat channels. Handles account management, authentication, call routing, billing inquiries, bookings, FAQ resolution, order management, and troubleshooting.

Key Features

Multi-modal support for voice and chat
75+ language support across 25+ countries
Native integrations with enterprise telephony and CRM systems
Built-in analytics and performance reporting

Target Users: Enterprise customer service teams, insurance carriers, contact center operators

Agent Studio

No-code interface for configuring and managing dialog agents, allowing business users to deploy and adjust agents without deep technical expertise.

Key Features

Visual agent configuration
Pre-built templates for insurance use cases
Workflow management and testing tools

Target Users: Business analysts, contact center managers, insurance operations teams

Agent Development Kit (ADK)

Developer framework for AI-native customization of dialog agents, with full REST API access and documentation at polyai.github.io/adk/.

Key Features

Programmatic agent configuration and deployment
REST API for integration with existing systems
SDKs for custom development

Target Users: Software engineers, platform integrators

Raven Model

Proprietary large language model optimized for enterprise conversational AI, trained on over 1 billion enterprise conversations.

Key Features

Contextual understanding across complex multi-turn dialogs
Fine-tuned for business-relevant scenarios and jargon
Supports 75 languages

Target Users: Platform-level capability underlying all PolyAI deployments

Analyst Agents

Analytics suite for querying and analyzing customer interaction data, enabling enterprises to extract insights from dialog logs and performance metrics.

Key Features

Interaction data querying and reporting
Performance dashboards
Customer insight extraction

Target Users: Operations managers, analytics teams

At a Glance

Founded: 2017
Headquarters: London, United Kingdom
Employees: 201-500
Funding: Series D

Category & Focus

Category: Customer Engagement
Subcategories: Voice AI Conversational AI Call Automation Customer Self-Service
Insurance Verticals: P&C Personal P&C Commercial Health Group Benefits Life & Annuity
Target Customers: Carriers, TPAs