Pace Insurance

Agentic AI platform that automates end-to-end insurance workflows for carriers, brokers, and MGAs.

Claims Technology Growth Series B

Overview

Pace Insurance is an agentic AI workflow platform for insurance carriers, brokers, and MGAs. Founded in 2024, the company builds AI agents that autonomously execute complex insurance operations -- including submissions processing, claims handling, policy servicing, and document-heavy back-office workflows -- traditionally fulfilled by business process outsourcing providers and internal operations teams.

The platform converts standard operating procedures into agent-driven workflows that navigate internal systems, process documents, and interact with customers across email, chat, text, voice, and web portals. Pace integrates with core insurance systems including Guidewire, Duck Creek, and Vertafore, as well as legacy platforms and mainframes, enabling automation across diverse insurance technology stacks. The system maintains full audit lineage and compliance controls suitable for regulated environments, and AI models are not trained on personally identifiable information.

Since launching in 2025, Pace agents have autonomously completed over 250,000 insurance workflows. The company raised USD 10M in a Series A led by Sequoia Capital in January 2026, followed by a USD 46M Series B co-led by Thrive Capital and Sequoia Capital in May 2026, bringing total funding to USD 56M. Customers include Prudential, Palomar, WTW, RYZE Claim Solutions, Convex US, The Mutual Group, and Newfront.

Products & Services

Agentic Workflow Orchestration

An AI-powered platform that converts insurance SOPs into automated agent workflows. Agents execute complete workflows from intake through resolution, handling system navigation, document reasoning, and multi-channel customer interactions.

Key Features

End-to-end workflow execution with no human-in-the-loop required
Multi-channel interaction via email, chat, text, voice, and web portals
Full audit trails and traceability for regulatory compliance

Target Users: Insurance carriers, brokers, and MGAs with high-volume, document-intensive operations

Enterprise Integrations

Pre-built connectors to core insurance platforms and legacy systems enabling automation across heterogeneous technology environments.

Key Features

Integrations with Guidewire, Duck Creek, Vertafore
Support for legacy admin systems, mainframes, and desktop applications
Orchestration layer for bridging modern and legacy tech stacks

Target Users: Carriers and brokers operating on legacy or mixed-vendor systems

Observability and Compliance Controls

Governance tools designed for regulated insurance environments, providing traceability and quality assurance workflows.

Key Features

Full audit lineage for state-level compliance
Quality assurance workflows for claims and policy operations
PII protection -- models are never trained on customer data

Target Users: Compliance and operations teams at insurance carriers and TPAs

Key Use Cases

Key Features

Submission intake and quote turnaround
Life claim support and payment acceleration
NIGO (Not in Good Order) intelligent intake and resolution
Policy discrepancy checking and remediation
First Notice of Loss (FNOL) automation and triage
Certificate of Insurance and endorsement processing
Claims quality assurance and audit workflows

At a Glance

Founded: 2024
Headquarters: United States
Employees: 11-50
Funding: Series B

Category & Focus

Category: Claims Technology
Subcategories: Workflow Automation Agentic AI Document Processing Policy Administration
Insurance Verticals: P&C Commercial Life & Annuity Specialty/E&S
Target Customers: Carriers, Brokers, MGAs/MGUs, TPAs