Overalls

LifeConcierge platform for employee benefits navigation and life admin support

Customer Engagement Growth Series A

Overview

Overalls is an employee benefits and life concierge platform for employers seeking to reduce workforce burnout and improve benefits utilization. The company serves enterprise clients and high-growth startups across North America, helping employees navigate supplemental insurance, group benefits, and everyday life tasks that pull them away from work.

The core product, LifeConcierge, combines human concierge experts with AI to handle personal requests across childcare, healthcare navigation, financial planning, home logistics, and travel. The platform uses the Overalls Intelligence Layer (OIL) to classify and route incoming requests to the appropriate expert in seconds. It integrates with existing HR systems and delivers service over multiple channels including SMS, email, Slack, and Microsoft Teams.

Overalls raised USD 4.6M total, with a USD 1.5M round closing in September 2024 backed by Silicon Valley Bank, Contour Venture Partners, and others. The company reports an 80+ NPS score, 3.2 hours unlocked per active user per week, and a 3x increase in EAP engagement among its employer clients. In 2026, Overalls was ranked #7 on Fast Company's World's Most Innovative Companies list in the Workplace category.

Products & Services

LifeConcierge

A high-touch B2B SaaS concierge service that pairs employees with human experts amplified by AI to resolve personal life tasks and stressors. The platform pioneers a LIFE (Life Issues, Frustrations, and Events) employee benefit category designed to reduce burnout and improve productivity.

Key Features

Request routing via the Overalls Intelligence Layer (OIL), which classifies and assigns tasks to expert concierges
Coverage across childcare navigation, medical bill disputes, passport and travel logistics, pet emergencies, financial management, and home logistics
Multi-channel access via SMS, web, email, phone, Slack, and Microsoft Teams
SOC 2 Type II, HIPAA, GDPR, and CCPA compliant

Target Users: Employers, HR teams, employees

CoreAssist Integration

A partnership integration with 5Star Life Insurance Company embedding LifeConcierge as a benefit alongside CoreAssist, a supplemental medical expense (GAP insurance) product.

Key Features

Embedded LifeConcierge benefit tied to supplemental GAP insurance product
Bundled delivery via employer benefits programs

Target Users: Employers offering supplemental medical coverage

At a Glance

Founded: 2021
Headquarters: New York, NY, USA
Employees: 51-200
Funding: Series A

Category & Focus

Category: Customer Engagement
Subcategories: Employee Benefits Navigation Life Concierge Supplemental Insurance Support
Insurance Verticals: Group Benefits Health
Target Customers: Employers