OutRival

AI voice and interaction platform for insurance carriers, MGAs, and TPAs

Customer Engagement Growth Series B

Overview

OutRival is a conversational AI platform provider that launched a dedicated insurance vertical in April 2026, targeting carriers, managing general agents (MGAs), and third-party administrators (TPAs). The platform deploys AI-powered digital workers to handle policyholder communications across the full lifecycle -- from first notice of loss and claims status tracking through renewals, billing support, and premium collection.

The platform delivers multi-channel engagement via voice calls, SMS, email, and text, with 24/7 availability and multilingual support. Each deployment is configurable to reflect the insurance organization's own brand persona and workflows. Compliance capabilities include SOC 2 Type II, HIPAA, and PCI DSS certifications. The underlying infrastructure supports CRM integrations for enterprise workflows.

OutRival was founded in 2018 and is a Y Combinator W19 alumnus. The company raised a Series B with USD 50M+ from investors including Top Tier Capital Partners, Initialized Capital, Y Combinator, Google Ventures, and SoftBank Opportunity Fund. Founders Ruben Harris and Timur Meyster previously co-founded Career Karma; the insurance vertical is led by John Henry, former co-CEO of insurtech Loop.

Products & Services

AI Voice Agents for Insurance (Digital Workers)

OutRival's insurance-focused digital workers handle multi-channel policyholder engagement for carriers and MGAs. Each digital worker is customized to the organization's brand, workflows, and communication style, and learns from interactions over time.

Key Features

First notice of loss (FNOL) handling via voice and SMS
Policy renewal outreach and premium collection workflows
Billing and payment support
Claims status tracking
24/7 multilingual coverage across voice, SMS, email, and text
SOC 2 Type II, HIPAA, and PCI DSS compliance

Target Users: Insurance carriers, MGAs, TPAs

Multi-Industry AI Platform

Beyond insurance, OutRival operates across education, healthcare, travel, and financial services. The same underlying platform supports AI agent deployment across industries, enabling organizations to build, brand, and manage automated interaction workflows at scale.

Key Features

Common agent-building and deployment platform across verticals
Industry-specific persona configurations (admissions, patient intake, booking)
Shared API layer for CRM and workflow integration

Target Users: Enterprises across regulated industries

At a Glance

Founded: 2018
Headquarters: Miami, Florida, USA
Employees: 51-200
Funding: Series B

Category & Focus

Category: Customer Engagement
Subcategories: AI Voice Agents Policyholder Communications Conversational AI
Insurance Verticals: P&C Personal P&C Commercial Health Specialty/E&S
Target Customers: Carriers, MGAs/MGUs, TPAs