Nuvidio

Digital trust infrastructure for secure video-based identity validation and contract formalization in the insurance sector

Customer Engagement Growth Seed

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Overview

Nuvidio is a digital trust infrastructure platform for financial institutions and insurance carriers in Latin America. The company provides video-based identity verification, consent recording, and compliance auditing tools that enable insurers to validate customer identities, formalize contracts, and record interactions with legal-grade evidence. Its platform addresses the need for secure, auditable digital journeys in insurance operations including policy contracting, property inspections, and claims formalization.

The platform is delivered as an API-first SaaS with white-label capabilities, supporting configurable integrations into existing client systems. Core products include a human-attended video service with security validations and routing automation, an AI-assisted autonomous flow for consent and agreement recording, and an AI-powered interaction analysis module for compliance monitoring. The platform emphasizes encrypted communications, facial biometrics, and end-to-end audit trails to satisfy regulatory requirements and reduce fraud risk.

Founded in 2020 by Janu Queiroz and Gustavo Alves, Nuvidio has grown to serve 50+ companies in the financial and insurance sectors with a team of 38. The company closed a post-seed funding round of USD 1.2M (BRL 6M) led by DOMO.VC in 2025 and reported USD 4.2M in revenue that year. Nuvidio was a sponsor of Insurtech Brasil 2026 in Sao Paulo and is expanding into Mexico, Colombia, and Argentina.

Products & Services

VideoCall

A human-attended video service with integrated security validations and auditable interaction records. Enables encrypted video calls with intelligent routing, waiting queue management, and department automation. Features include geolocation, co-navigation, chat, and comprehensive session recording for legal compliance.

Key Features

Encrypted video calls with intelligent routing and queue management
Geolocation verification and co-navigation capabilities
Complete interaction recording with legal-validity evidence
White-label configuration and API integration

Target Users: Carriers, MGAs, financial institutions conducting remote customer interactions

VideoAgreement

An AI-assisted autonomous flow for recording customer acceptances and consent with complete traceability. Captures text transcriptions and leverages AI to produce auditable records of agreement acceptance sessions.

Key Features

AI-powered text transcription of video interactions
Autonomous consent and acceptance recording
Complete traceability and audit trail generation
Integration with existing customer journey systems

Target Users: Insurers and lenders requiring documented consent for digital contracts

Auditor.IA

An AI-driven tool for voice and video interaction analysis designed to identify compliance risks and inconsistencies. Analyzes recorded interactions to flag regulatory violations and potential fraud patterns.

Key Features

AI-powered analysis of recorded voice and video sessions
Compliance risk identification and flagging
Inconsistency detection for fraud prevention
Regulatory audit support

Target Users: Compliance teams at carriers, financial institutions, and insurers

At a Glance

Founded: 2020
Headquarters: Belo Horizonte, Brazil
Employees: 11-50
Funding: Seed

Category & Focus

Category: Customer Engagement
Subcategories: Identity Verification Digital Contracting Compliance Monitoring
Insurance Verticals: P&C Personal P&C Commercial Life & Annuity
Target Customers: Carriers, MGAs/MGUs, Brokers