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Nest Innovative Solutions

Cloud-based insurance management software for brokers, MGAs, and underwriting managers

Distribution & Sales Startup Bootstrapped
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Overview

Nest Innovative Solutions is an agency management and distribution technology provider for insurance brokers, Managing General Agents (MGAs), Managing General Underwriters (MGUs), and underwriting managers. The company, headquartered in Kolkata, India, develops the Macaw suite of cloud-based insurance software products that support end-to-end insurance distribution workflows across the US, Indian sub-continent, and Gulf Council Countries.

The flagship Macaw AMS (Agency Management System) is a Java-based, cloud-hosted platform with a service-oriented architecture that covers the full distribution workflow from CRM and quoting through policy administration, claims tracking, commission management, and customer self-service. The system includes business-analyst-configurable rules, a renewals automation engine, eSign and payment gateway integrations, and surplus lines tax and fee calculations. Complementary products include Macaw CRM (a standalone front-end for insurers with legacy back-end systems), Macaw Explorer (data visualization and analytics), Macaw Operations (back-office P&C workflow), and a data migration workbench for legacy transitions. The platform is ISO 27001 certified and delivers a cost-per-policy model that Nest positions at roughly one-third of traditional systems.

Founded in December 2011 and bootstrapped, the company has served approximately six clients across four countries and was recognized on FinTech Global's InsurTech 100 list in 2022 as one of the world's most innovative insurtech companies. Nest's engagement model combines its technical implementation expertise with client-side insurance domain knowledge to deliver iterative, outcomes-focused deployments.

Products & Services

Macaw AMS (Agency Management System)

End-to-end cloud-based agency management platform for insurance brokers, MGAs, MGUs, and underwriting managers. Covers the full value chain from customer acquisition through accounting.

Key Features

  • Full workflow from CRM, pre-sales, and quoting through new business, underwriting, policy administration, claims tracking, invoicing, and commission management
  • Business-analyst-configurable rules engine (no IT dependency required)
  • Renewals automation engine with multi-channel distribution
  • eSign integration, payment gateway integration, and drip campaign orchestration (email/SMS)
  • Surplus lines tax and fee calculations
  • Customer self-service portal

Target Users: Insurance brokers, MGAs, MGUs, underwriting managers

Macaw CRM

Standalone CRM layer for insurers that already have a core policy administration or claims system. Covers the full customer relationship lifecycle from prospect upload through cross-sell discovery, quotations, new business workflows, and policy servicing.

Key Features

  • Modern front-end CRM layer compatible with legacy back-end PAS systems
  • Extensible to support customer self-service requirements
  • Full lifecycle from prospect through policy servicing and document management

Target Users: Insurers with legacy PAS or claims systems needing a modern distribution front-end

Macaw Explorer

Data visualization and analytics module providing pre-built dashboards and interactive charts covering KPIs, customers, opportunities, policies, claims, and accounting.

Key Features

  • 50+ trend charts across key insurance operational KPIs
  • Deployable as standalone SaaS or integrated with Macaw AMS or external PAS
  • Supports multiple data sources and operational data consolidation

Target Users: Insurance operations and analytics teams

Macaw Operations

Back-office workflow solution for P&C insurers covering the full cycle from sales through reinsurance, including automated underwriting and rating.

Key Features

  • Automated underwriting and rating
  • Workflow automation across P&C operations
  • Reinsurance management

Target Users: P&C insurers

Data Migration Services

Migration tooling and robotic process automation to support transitions from legacy systems to Macaw AMS, including complex insurance agency data migration.

Key Features

  • Proprietary migration workbench
  • RPA-assisted legacy data extraction
  • Handles complex insurance data structures common in agency modernization

Target Users: Insurance agencies and MGAs moving from legacy systems

At a Glance

Founded
2011
Headquarters
Kolkata, West Bengal, India
Employees
11-50
Funding
Bootstrapped

Category & Focus

Category
Distribution & Sales
Subcategories
Agency Management System CRM Policy Administration Data Analytics
Insurance Verticals
P&C Commercial Specialty/E&S
Target Customers
Brokers, MGAs/MGUs

Customers

  • MGA specializing in Real Estate Insurance (Professional Liability) -- anonymized case study
  • Lloyd's Coverholder specializing in human capital risks in high-end markets -- anonymized case study
  • Accident and Health Excess/Surplus Lines MGU (COO testimonial)

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Last updated: 2026-06-04