MomentOfPeople

AI-powered chatbot platform for digital customer service and sales automation

Customer Engagement Startup Seed

Overview

MomentOfPeople is a customer engagement platform that provides AI-powered conversational chatbots for insurers, banks, government agencies, and other businesses in Latin America. The company targets carriers, brokers, and other insurance sector participants seeking to automate customer service, lead qualification, and sales workflows through WhatsApp and web channels.

The platform combines SmartBot, an industry-trained virtual assistant, with PanelCRM, a centralized conversation management system. SmartBots are pre-trained on sales team knowledge and handle multilingual, multimodal interactions while escalating complex cases to human agents. PanelCRM aggregates conversations across WhatsApp and web into a single interface, with process automation, real-time performance dashboards, and ERP integrations. The company reports an 85% reduction in response time and up to 35% increase in completed sales for clients.

MomentOfPeople was accepted into Y Combinator's Summer 2023 (SUP23) batch, providing seed-stage backing. The company has approximately five employees and operates out of Buenos Aires. EstaCubierto, an insurance sector firm, is one confirmed customer.

Products & Services

SmartBot

Industry-specialized virtual assistants trained on real sales team knowledge to handle customer inquiries, lead qualification, and escalation to human agents.

Key Features

Multilingual and multimodal interaction support
Real-time personalization based on customer data
Automated lead qualification and case escalation
Implementation in approximately 4 weeks (Design, Create, Integrate, Optimize phases)

Target Users: Carriers, brokers, agents, government agencies

PanelCRM

Centralized conversation management platform consolidating WhatsApp, web, and other channels into one interface for team coordination and performance tracking.