Overview
Mediclic is a telemedicine and digital health platform for individual consumers and institutional partners in Chile, with integrations to health insurers and compensation funds. Founded in 2016 by Salomon Simkins and Daniel Silberman, the company provides round-the-clock access to general practitioners and over 25 medical specialties through a mobile application and web portal. The platform operates as a technology-enabled health distribution channel, partnering with insurers including MetLife, Chubb Seguros, and Bupa Seguros to deliver embedded health benefits and supplementary insurance products.
The platform delivers telemedicine consultations, specialist scheduling, digital medical documentation, lab and imaging order management, and vital signs monitoring through its proprietary software. In 2025, Mediclic launched Cecilia, an AI-powered virtual medical assistant -- the first of its kind in Chile -- providing symptom guidance and medical treatment information to platform users. The system integrates with pharmacy networks (Salcobrand, FarmEx, Buho) and medical imaging providers (Imalab) to support end-to-end care coordination.
Mediclic has served over 2 million patients and holds 8,600+ customer reviews with a 4.9-star average rating. The company raised USD 5.3M across four funding rounds. Institutional customers include compensation funds (Caja La Araucana, Caja Los Andes, Caja Los Heroes), banks (BancoEstado), and major Chilean health insurers. New regulations from SUSESO and the Superintendency of Health, effective November 2025, require certified telemedicine platforms, positioning Mediclic as a regulated infrastructure provider in the Chilean health market.
Products & Services
Immediate General Medicine (24/7)
Round-the-clock telemedicine consultations with general practitioners, available without prior appointment through the mobile app and web portal.
Key Features
- Instant video consultations with licensed physicians
- No appointment required, available 24 hours a day
- Digital prescription and medical record generation
Target Users: Individual consumers, insurance company members, compensation fund members
Medical Specialties
Access to 25+ medical specialties including pediatrics, mental health, dermatology, nutrition, and surgical consultation through scheduled appointments on the platform.
Key Features
- 25+ specialty areas available
- Scheduled appointments via app or web
- Integration with health insurer reimbursement workflows
Target Users: Consumers seeking specialist care; insurer and employer benefit plan members
Virtual Medical Assistant -- Cecilia
AI-powered virtual assistant launched in 2025, providing symptom assessment information and medical treatment guidance. Described as the first artificial medical assistant with AI in Chile.
Key Features
- Symptom information and guidance
- Cognitive assessment algorithm for detecting cognitive decline indicators
- Integrated within the Mediclic platform
Target Users: All platform users; health insurers seeking AI-enhanced member engagement
Exam Orders and Lab Integration
Platform-based laboratory and imaging test request management with connectivity to partner lab and imaging networks.
Key Features
- Digital exam orders generated via the platform
- Integration with Imalab and associated imaging networks
- Results accessible through the patient record system
Target Users: Patients requiring diagnostics; physicians and telemedicine providers
Vital Signs Monitoring
Daily health metrics tracking through the mobile app, with integration to wearable devices and health monitoring equipment for continuous patient monitoring.
Key Features
- Wearable and health device connectivity
- Daily health metrics dashboard
- Patient-reported health data aggregation
Target Users: Chronic condition patients, wellness plan members, employer wellness programs
Embedded Insurance Distribution
Co-branded supplementary health insurance products distributed through the Mediclic platform in partnership with insurers, providing policyholders with telemedicine access as a core benefit.
Key Features
- Co-branded products with insurers (e.g., MetLife Seguro Mediclic Complementario)
- 50% reimbursement for consultations, exams, imaging, and ambulatory surgeries (per MetLife partnership)
- Coverage distribution to compensation fund members at no additional cost
Target Users: Health insurers, compensation funds, employers offering group health benefits
At a Glance
- Founded
- 2016
- Headquarters
- Santiago, Chile
- Employees
- 51-200
- Funding
- Series A/B/C+
Category & Focus
- Category
- Customer Engagement
- Subcategories
- Telemedicine Digital Health Insurance Distribution Mobile Health App
- Insurance Verticals
- Health
- Target Customers
- Consumers, Carriers, Employers
Customers
- MetLife Orienta
- Chubb Seguros
- Bupa Seguros
- Consorcio
- BancoEstado
- Caja La Araucana
- Caja Los Andes
- Caja Los Heroes
- Salcobrand
- FarmEx
- Imalab
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Last updated: 2026-06-14