maum.ai

AI-as-a-Service platform delivering AI contact center and business automation solutions with documented insurance telesales performance.

Customer Engagement Growth Public

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Overview

maum.ai is an AI-as-a-Service (AIaaS) solutions provider serving insurance carriers, banks, and telecoms with AI contact center, business automation, and edge AI capabilities. The company was founded in 2014 in Seongnam, South Korea (formerly operating as MINDs Lab), pivoted to AI development in 2017, and is publicly listed on the KOSDAQ market (ticker: 377480.KQ). Its core insurance use case is AI-powered outbound telesales and inbound customer service, where its platform achieves a 57% insurance contract success rate compared to a 40% rate for human representatives.

The company delivers its technology through the maum.ai Physical AI Platform, which integrates three core product modules -- SUDA, MAAL, and WoRV -- powered by 40 proprietary AI engines connected via the maum orchestra API connector. The platform supports plug-and-play deployment across enterprise software environments and offers B2B, B2B2C, and B2C delivery models. Additional hardware products include the MAIED edge AI device, which processes vision, voice, and sensor data on-site without cloud dependency, and the JindoBot quadruped robot for industrial and defense applications.

maum.ai operates across South Korea, the USA, Canada, and the Philippines. The company completed an IPO on the KOSDAQ exchange in November 2021, having previously raised USD 22.33M in pre-IPO venture funding. Its customer base spans finance, government, broadcasting, and manufacturing, with notable deployments at Shinhan Bank, KEB Hana Bank, Samsung, and government agencies. The company chairs the Korea Physical AI Association and was recognized by the ITU as Best Innovative SME in 2017 and by Forbes Asia as among South Korean startups to watch.

Products & Services

AI Contact Center

AI-powered inbound and outbound customer service and telesales solution for insurance carriers and financial institutions. Automates voice and chat interactions using the company proprietary AI engines.

Key Features

Outbound telesales with 57% insurance contract close rate vs 40% for human agents
Inbound customer support automation
Multi-channel voice and chat interaction handling

Target Users: Insurance carriers, banks, telecom operators

maum.ai Physical AI Platform

Enterprise AI platform integrating SUDA, MAAL, and WoRV modules powered by 40 proprietary AI engines. The maum orchestra API connector links engines to existing business software in a plug-and-play configuration.

Key Features

40 in-house AI engine library (MRC, emotional intelligence, vision, linguistic, multimodal)
Plug-and-play API connector for enterprise software integration
Supports B2B, B2B2C, and B2C deployment models
Component modules: Brain, M2U, MLT, BOT, BIZ

Target Users: Enterprise customers in insurance, banking, telecommunications, government, manufacturing

MAIED (Maum AI Edge Device)

Proprietary edge AI hardware that processes vision, voice, and sensor data locally without relying on cloud connectivity. Enables autonomous situation recognition, decision-making, and action execution.

Key Features

On-device vision, voice, and sensor data processing
Autonomous decision-making without preset programming rules
Supports robotics and physical AI applications

Target Users: Industrial, defense, and commercial operators requiring on-site AI

Education AI

AI-powered educational and language learning solutions, including AI English Education applications for consumer and enterprise markets.

Key Features

AI-driven language learning
Powered by maum.ai core AI platform

Target Users: Educational institutions, enterprise training programs, consumers

At a Glance

Founded: 2014
Headquarters: Seongnam, South Korea
Employees: 51-200
Funding: Public

Category & Focus

Category: Customer Engagement
Subcategories: AI Contact Center Business Automation Edge AI
Insurance Verticals: Life & Annuity P&C Commercial
Target Customers: Carriers

Customers

Shinhan Bank -- AI greeter and branch transaction assistant
KEB Hana Bank -- text-banking AI customer service
Samsung -- AI chatbot for Samsung Gear S smartwatch
MBC (Korean broadcaster) -- AI announcer
Daegu Metropolitan City -- AI civil complaint service platform
Insurance carriers (unnamed) -- AI contact center for telesales and customer service