Mantra Labs
Experience engineering and AI solutions for insurance carriers and health insurers
Overview
Mantra Labs is a technology consulting and experience engineering firm focused on digital transformation for insurance carriers and health insurers. Founded in 2009 and headquartered in Bangalore, India, the company builds customer-facing digital platforms, AI-powered automation tools, and workflow solutions tailored to the BFSI sector, with a particular concentration on insurance.
The company delivers its solutions through a combination of proprietary products and custom digital engineering. Key offerings include Hitee, a multilingual AI video chatbot for insurance customer service, and FlowMagic, a low-code visual AI platform for automating insurance workflows across claims processing, policy management, and customer operations. Mantra Labs also provides CX consulting, data science, and product engineering services. Integrations span IBM Watson, Microsoft Azure, UiPath, and major cloud providers.
With operations across Bangalore, Kolkata, Gurugram, and North Carolina (USA), the company counts Care Health Insurance, SBI General Insurance, AIA Hong Kong, and ICICI Lombard among its disclosed customers. It has been recognized on the InsurTech100 list by FinTech Global in 2019, 2020, and 2025 for innovation in the insurance industry.
Products & Services
Hitee -- AI-Powered Multilingual Video Chatbot
An AI-powered video chatbot designed for insurance customer support. Hitee uses NLP and ML models trained on insurance-specific language to handle routine and non-routine service requests through voice, video, and text. It integrates with Facebook Messenger and WhatsApp and supports regional language (vernacular) inputs for APAC markets.
Key Features
- Multilingual voice, video, and text conversation support
- Claims settlement assistance and policy inquiry resolution
- Integration with WhatsApp and Facebook Messenger
- Subscription-based model with no installation or training costs
Target Users: Insurance carriers and health insurers
FlowMagic -- Visual AI Platform for Workflow Automation
A low-code/no-code visual AI platform that enables insurers to design, customize, and monitor insurance workflows without extensive coding. FlowMagic targets claims processing, policy issuance, and business process optimization across the insurance value chain.
Key Features
- Visual drag-and-drop workflow designer
- AI-driven process automation
- Scalable across claims, underwriting, and policy workflows
- Monitoring and analytics dashboards
Target Users: Insurance operations and IT teams at carriers
Lead Conversion Accelerator
An AI-driven tool for insurance sales teams focused on lead allocation, prioritization, and conversion optimization to improve close rates.
Key Features
- AI-driven lead scoring and prioritization
- Automated lead allocation to sales agents
- Sales funnel analytics and reporting
Target Users: Insurance carriers and distribution channels
Additional Solutions
Key Features
- Insurakshak: AI-powered product recommendation tool for insurance offerings
- CX Consulting: Customer experience design and strategy for insurance digital platforms
- Digital Product Engineering: End-to-end development of insurance-specific digital products
- Enterprise Data Compliance: Automated regulatory compliance solutions for insurance operations
At a Glance
- Founded
- 2009
- Headquarters
- Bangalore, India
- Employees
- 201-500
- Funding
- Bootstrapped
Category & Focus
- Category
- Customer Engagement
- Subcategories
- AI Chatbots Workflow Automation Digital Product Engineering CX Consulting
- Insurance Verticals
- Health P&C Commercial Life & Annuity
- Target Customers
- Carriers
Customers
- Care Health Insurance
- SBI General Insurance
- AIA Hong Kong
- ICICI Lombard General Insurance
- Aditya Birla Health Insurance
- Ageas Federal
- Religare Health Insurance
- DHFL Pramerica
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Last updated: 2026-06-25