Mantra Labs

Experience engineering and AI solutions for insurance carriers and health insurers

Customer Engagement Established Bootstrapped

Overview

Mantra Labs is a technology consulting and experience engineering firm focused on digital transformation for insurance carriers and health insurers. Founded in 2009 and headquartered in Bangalore, India, the company builds customer-facing digital platforms, AI-powered automation tools, and workflow solutions tailored to the BFSI sector, with a particular concentration on insurance.

The company delivers its solutions through a combination of proprietary products and custom digital engineering. Key offerings include Hitee, a multilingual AI video chatbot for insurance customer service, and FlowMagic, a low-code visual AI platform for automating insurance workflows across claims processing, policy management, and customer operations. Mantra Labs also provides CX consulting, data science, and product engineering services. Integrations span IBM Watson, Microsoft Azure, UiPath, and major cloud providers.

With operations across Bangalore, Kolkata, Gurugram, and North Carolina (USA), the company counts Care Health Insurance, SBI General Insurance, AIA Hong Kong, and ICICI Lombard among its disclosed customers. It has been recognized on the InsurTech100 list by FinTech Global in 2019, 2020, and 2025 for innovation in the insurance industry.

Products & Services

Hitee -- AI-Powered Multilingual Video Chatbot

An AI-powered video chatbot designed for insurance customer support. Hitee uses NLP and ML models trained on insurance-specific language to handle routine and non-routine service requests through voice, video, and text. It integrates with Facebook Messenger and WhatsApp and supports regional language (vernacular) inputs for APAC markets.

Key Features

Multilingual voice, video, and text conversation support
Claims settlement assistance and policy inquiry resolution
Integration with WhatsApp and Facebook Messenger
Subscription-based model with no installation or training costs

Target Users: Insurance carriers and health insurers

FlowMagic -- Visual AI Platform for Workflow Automation

A low-code/no-code visual AI platform that enables insurers to design, customize, and monitor insurance workflows without extensive coding. FlowMagic targets claims processing, policy issuance, and business process optimization across the insurance value chain.

Key Features

Visual drag-and-drop workflow designer
AI-driven process automation
Scalable across claims, underwriting, and policy workflows
Monitoring and analytics dashboards

Target Users: Insurance operations and IT teams at carriers

Lead Conversion Accelerator

An AI-driven tool for insurance sales teams focused on lead allocation, prioritization, and conversion optimization to improve close rates.

Key Features

AI-driven lead scoring and prioritization
Automated lead allocation to sales agents
Sales funnel analytics and reporting

Target Users: Insurance carriers and distribution channels

Additional Solutions

Key Features

Insurakshak: AI-powered product recommendation tool for insurance offerings
CX Consulting: Customer experience design and strategy for insurance digital platforms
Digital Product Engineering: End-to-end development of insurance-specific digital products
Enterprise Data Compliance: Automated regulatory compliance solutions for insurance operations

At a Glance

Founded: 2009
Headquarters: Bangalore, India
Employees: 201-500
Funding: Bootstrapped

Category & Focus

Category: Customer Engagement
Subcategories: AI Chatbots Workflow Automation Digital Product Engineering CX Consulting
Insurance Verticals: Health P&C Commercial Life & Annuity
Target Customers: Carriers