Lyanne

Insurance claims management and inter-insurer recourse recovery for the French market

Claims Technology Startup Seed

Overview

Lyanne is a claims technology platform for insurers and brokers operating in the French insurance market. The company offers SaaS-based tools for managing customer complaint backlogs, meeting regulatory compliance timelines, and processing inter-insurer recourse claims.

The platform covers two core workflows: customer claims management, including FNOL intake and response tracking across personal and professional risk lines; and inter-insurer recourse, which automates the issuance and tracking of recovery claims between insurance companies. These workflows are delivered via a web-based interface accessible on desktop and mobile.

Founded in 2019 by Jeanne Depond and Li Cai, Lyanne raised a EUR 1.2M seed round in December 2021 from FirstMinute Capital, 50Partners, and a group of business angels. The company reported processing 6,000+ customer claims with an average handling time under 30 days, and EUR 15M+ in recovered indemnities through its inter-insurer recourse service.

Products & Services

Reclamations Clients (Customer Claims Management)

A platform for managing customer complaint backlogs and tracking compliance with the French regulatory requirement for claim responses within 60 days. Supports personal risk lines (automobile, home, travel, legal protection, unpaid rent, mobile) and professional risk lines (fleet, multi-risk, construction).

Key Features

Regulatory-compliant 60-day response tracking
Multi-line claims intake across personal and professional risk categories
Average handling time under 30 days

Target Users: Insurers and brokers managing customer complaint volumes

Recours Entre Assureurs (Inter-Insurer Recourse)

A service for issuing and tracking conventional and common law recourse claims between insurers. Reduces administrative friction in inter-insurer recovery and improves payment collection rates.

Key Features

Automated recourse claim issuance
Recovery tracking with status monitoring
80% reported success rate; EUR 15M+ in recovered indemnities

Target Users: Insurers seeking to recover indemnities from counterpart carriers

At a Glance

Founded: 2019
Headquarters: Paris, France
Employees: 11-50
Funding: Seed

Category & Focus

Category: Claims Technology
Subcategories: Claims management inter-insurer subrogation FNOL compliance tracking
Insurance Verticals: P&C Personal P&C Commercial
Target Customers: Carriers, Brokers