League

Healthcare consumer experience platform for payers, providers, and benefits administrators

Customer Engagement Growth Series C+

Overview

League is a healthcare consumer experience (CX) platform that helps health insurers, benefits administrators, and healthcare providers deliver AI-powered member engagement. The company builds cloud-based infrastructure that enables payers, employers, and health systems to personalize and automate how members navigate benefits, access care, and act on health recommendations.

The platform delivers omnichannel outreach via SMS, email, and AI voice, combining predictive data with multi-agent orchestration to identify care gaps and drive measurable health outcomes. League integrates healthcare-specific small language models (SLMs) into its product suite, enabling condition-specific programs and automated appointment booking at scale. The platform runs on Google Cloud and meets HITRUST r2, SOC 2 Type II, HIPAA, PIPEDA, and GDPR standards.

As of early 2026, League has surpassed 63 million contracted users -- a 271% year-over-year increase. The company raised a USD 100M credit facility from RBCx in January 2026 and was recognized as a 2025 Forrester Wave Leader in CX Platforms for Healthcare.

Products & Services

Omnichannel Outreach Platform

Proactive member engagement across voice and digital channels using real-time health data. Delivers personalized communications via SMS, email, and AI voice.

Key Features

Real-time Health Story data integration
Personalized messaging across digital and voice channels
Behavioral optimization engine

Target Users: Health payers, benefits administrators

Care Gaps Agent Team

Predictive care gap identification and automated appointment booking. Uses AI agents to identify at-risk members and schedule appointments on their behalf.

Key Features

Predictive barrier identification
Automated appointment booking at scale
Integration with provider scheduling systems

Target Users: Health payers, health systems

Maternity Health Coach

Condition-specific AI program providing personalized guidance from first trimester through postpartum care.

Key Features

1:1 AI-guided coaching across pregnancy stages
Postpartum follow-up support
Personalized content and care recommendations

Target Users: Employers, health payers

AI Voice and Care Navigation

High-empathy AI voice capability for member engagement and care navigation at scale.

Key Features

AI voice for outbound and inbound member interactions
Care navigation and provider referral support
Natural language understanding for healthcare conversations

Target Users: Carriers, TPAs

CareFinder

Intelligent, contextual provider discovery and recommendation engine (planned for launch in 2026).

Key Features

Context-aware provider matching
Integration with League member health data
In-platform provider discovery

Target Users: Health payers, employers

Embeddable Solutions

Modular, ready-built components that healthcare organizations can integrate into existing digital environments.

Key Features

Drop-in UI modules for benefits and health workflows
API-first integration approach
Customizable branded experience

Target Users: Carriers, health systems, employers

At a Glance

Founded: 2014
Headquarters: Toronto, Ontario, Canada
Employees: 501-1000
Funding: Series C+

Category & Focus

Category: Customer Engagement
Subcategories: Member engagement omnichannel communications care gap management AI health coaching care navigation
Insurance Verticals: Health Group Benefits
Target Customers: Carriers, Employers, TPAs