Overview
Insurteam is a claims technology platform that automates claims management for travel insurance companies. Founded in 2024 and based in Lausanne, Switzerland, the company provides AI-powered claim processing that integrates into travel insurance operations. Policyholders file claims through mobile channels like WhatsApp, and Insurteam's AI system collects required documents, validates information, and automatically adjudicates lower-value claims. The platform reduces claim processing time from weeks to minutes while cutting administration costs by up to 80 percent.
The company operates on a B2B2C model, serving travel insurance carriers, online travel agencies, tour operators, and wholesalers across Europe. It has grown from two founders in early 2024 to over 50 employees, serving 100,000-plus customers across Italy, the Netherlands, Austria, Germany, and Switzerland. In April 2026, Insurteam secured USD 1.3 million in seed funding and established a Managing General Agent (MGA) entity in Dublin, Ireland to bring proprietary insurance products to market directly.
The company more than doubled its revenue in 2025 and projects similar growth in 2026, with Series A funding planned for Southeast Asia expansion.
Products & Services
Claim Management Automation
Automated claims processing platform for travel insurance. Policyholders file claims via WhatsApp and mobile channels. The AI system collects required documents through automated information requests, validates documents, and auto-adjudicates lower-value claims without human intervention.
Key Features
- Multi-channel claim filing (WhatsApp, web, mobile)
- Automated document collection and validation
- AI-powered claim adjudication
- Elimination of 24/7 call center requirements
- Claims resolution in minutes instead of weeks
Target Users: Travel insurance carriers and MGAs
Dynamic Offer
Digital sales channel integration platform that distributes travel insurance across multiple platforms and distribution partners including online travel agencies, tour operators, and wholesalers.
Key Features
- Multi-channel product distribution
- Seamless OTA and tour operator integration
- Real-time pricing and quote capabilities
Target Users: Insurance carriers, travel distribution partners
Parametric and Non-Parametric Policies
Platform support for both parametric policies (automatic claim triggers based on external data such as weather and flight conditions) and traditional non-parametric claims assessment.
Key Features
- External data integration (weather, flight conditions)
- Parametric policy automation
- Traditional claims assessment workflows
Target Users: Travel insurance carriers seeking product differentiation
At a Glance
- Founded
- 2024
- Headquarters
- Lausanne, Switzerland
- Employees
- 11-50
- Funding
- Seed
Category & Focus
- Category
- Claims Technology
- Subcategories
- Claims Automation Document Processing Customer Engagement
- Insurance Verticals
- P&C Personal Specialty
- Target Customers
- Carriers, MGAs, Travel Industry Partners
Links
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Last updated: 2026-06-14