Heals Healthcare

Blockchain-powered digital health platform connecting clinics, patients, and insurers across the Greater Bay Area

Customer Engagement Growth Seed

Overview

Heals Healthcare is a customer engagement and insurtech infrastructure platform for private clinics, insurers, and patients in Hong Kong and the Greater Bay Area. Founded in 2017 and headquartered in Causeway Bay, the company builds an ecosystem of connected health applications that digitize the full patient journey -- from appointment booking and electronic health records to real-time insurance claim submission.

The platform includes three core products: a patient-facing mobile app, a clinic management system for healthcare providers, and a digital provider network. The technology stack integrates blockchain for data security, with cloud infrastructure and APIs connecting clinic systems, insurance platforms, and pharmacy networks. The subsidiary Softlink Medical Solution Limited delivers the clinic-side software and holds D-Biz service provider status in Hong Kong (2026).

Heals Healthcare serves private clinics and insurance companies across Hong Kong and the Greater Bay Area. The company has completed one seed funding round and has established partnerships with pharmaceutical companies, insurance firms, and healthcare networks as it expands its provider ecosystem.

Products & Services

Heals Patient App

Mobile application for patients enabling QR code check-in at clinics, appointment scheduling, paperless health records storage, medication reminders, one-click insurance claim submission, health tracking, and doctor discovery.

Key Features

One-click insurance claim submission
QR code clinic check-in and digital records
Integrated appointment scheduling and medication reminders

Target Users: Individual patients and health insurance policyholders in Hong Kong and Greater Bay Area

ClinicSolution

Clinic management platform developed and delivered by Softlink Medical Solution Limited, a subsidiary of Heals Healthcare. Enables patient scheduling, medical records administration, and integration with the Heals Patient App for seamless data sharing.

Key Features

Patient management and scheduling
Digital records administration
Heals Patient App integration for clinic-patient data exchange

Target Users: Private clinic operators and healthcare providers

DocNet

Digital provider network facilitating discovery, information sharing, and ecosystem integration among healthcare providers, insurers, and pharmaceutical companies.

Key Features

Provider discovery and directory
Ecosystem integration for insurers and pharma partners
Information sharing across the healthcare network

Target Users: Insurance companies, healthcare providers, pharmaceutical firms

At a Glance

Founded: 2017
Headquarters: Causeway Bay, Hong Kong
Employees: 51-200
Funding: Seed

Category & Focus

Category: Customer Engagement
Subcategories: Patient portals mobile health apps insurance claim automation clinic management software
Insurance Verticals: Health
Target Customers: Carriers, Consumers